Aviva Auto Insurance Reviews

I switched to Aviva for insurance in February of 2020. I was happy with their low rates which were better than my previous provider. My opinion of them changed in the fall of 2020 when I was rear-ended by another vehicle and got a concussion as a result. My concussion didn't subside in the normal timeframe and developed into post-concussion syndrome which I'm still dealing with 1.5 years later. Aviva has been a constant roadblock in terms of getting the treatments I need to recover (which my plan is supposed to cover). First I was sent to a physiotherapy place of their recommendation where my treatments were all over the place. I'd be told I needed one thing but then I'd never heard about that again and I'd be seeing someone new. The treatments were not well coordinated with their staff, they were sporadic, and at the end of the day, not overly helpful. Then I was told to stop coming back when my insurance coverage ran out. I asked my adjuster if I could go back to therapy, but to a physiotherapist of my choosing. I was immediately rejected and had to hire legal assistance to get that to happen (and get myself moved to the major injury category). Now I'm FINALLY with a good physiotherapist and I'm finally making progress in my recovery and once again Aviva has stepped in and said I can't continue without doing further medical assessments. I'm already continually being assessed by my physiotherapist. They want me to travel long distances for further assessments knowing full well that I have an intolerance to the movement of being in a car for more than 30 minutes. They are terrible. They don't care about their customers, they don't care about providing you with the coverage you're paying them for, they just want to line their pockets and deny you as much as they possibly can. Every therapist and legal expert I've spoken to said "oh no.....you're with Aviva" because they have a reputation for being the worst in the business for this. You may save on your monthly premiums, but you'll pay dearly if you ever get into an accident and need therapy of any kind. They are heartless and soulless and I deeply regret ever giving them my business.

I haven't had a claim in over 10 years and never an accident. I had a rock hit my windshield but was not sure when it happened. They refused the claim saying it's been more than a year but I didn't know for sure when the stone hit the windshield. Before I noticed the crack it was too long to fix. They denied the claim. This company used to work with the broker to help you when you had a claim. Now if you call, they just try to use anything you tell them against you. They find obscure fine print to refuse your claim instead of helping you during a crisis. I've been with them for over 20 years and I'm going elsewhere. They are no longer the company that I signed up with. Now they are happy to take your money but a scheme to find ways, not to payout. You don't stand a chance if you don't deal with insurance companies often. If you have a claim, let someone experienced to talk to them (garage, lawyer..). They are out to rip you off. Now, even if I pay more somewhere else, I'll be ahead if I ever have a claim.

I’m going through claims now and let me tell you….what a nightmare! This company is very unreasonable. Their adjusters do not return phone calls or emails. Everything involves multiple phone calls and emails to get any answers. I’m at the point I’d rather pay more for car insurance with another company than have to deal with their terrible customer service. Talk to any accident lawyer…. dealing with Aviva is one of the worst companies to deal with in the industry. Can’t wait to move on.

I was with Aviva for 2 years and it was all smooth sailing till another driver hit my car and I had to file a claim. It turns out all the negative reviews I saw here when I was deciding whether to sign up are true. Good luck getting an insurance adjuster to contact you, it’s been 4 days and I have heard absolutely nothing from them, meanwhile the appointment they booked me at the body shop is in one day. They have stringent business hours, so if you don’t have time in your workday to call them and beg them to do their job, you’re out of luck like I am now. The useless insurance company will be switching my insurance away once my contract is up in a couple of months.

These people are incompetent to the highest degree. I have had two small claims with them and both experiences were a nightmare. They shuffle paperwork and say that paper hasn't been submitted when it has. On my first claim, I had to submit 3 times. No one knows what is going on and they are sleeping on the job. My second claim was done through Fleetworks who were quick, efficient and friendly. Completed the repair and 3.5 months later Intact phones me to ask if I paid my deductible. Paper shufflers that don't want to pay their vendors.
I pity anyone that has a huge claim, it would be so stressful going through them.
Find someone else, look at the reviews, obviously, they can't handle the jobs.

I do not recommend this insurance company to anyone, very horrible. They make you pay a monthly fee and can’t cover your car insurance or even rental if you get into an accident: poor service, no Value for customers satisfaction. I had the worst experience ever with this insurance.

I have had a very bad experience with the agents while I was trying to get the auto and tenancy quotes!

The customer service is VERY BAD! Some representatives are rude and disrespectful. If I could give Aviva's customer service a rating of zero stars instead of one star, I would. I will never attempt to do business with them!

I bought a truck and got the replacement insurance from AVIVA. After 3 years of driving, I got a broken windshield. I put a claim for the deductible. However, I am so disappointed during the process. Even the broker helps me to contact them, they used any lies to deny my claim. Such as they changed their policy a year ago. The deductible is not that much, but I finally get the lessons-you can't trust this company anymore. So far, I bought another vehicle, and the broker suggested me to purchase the replacement insurance from AVIVA, you guys definitely my answer-NO!

If I could give them a rating of MINUS 5, I would. Their service is absolutely TERRIBLE! My car was involved in no-fault accident and it took Aviva 4 MONTHS to settle the claim. They refused to fix my car... yet the amount of time & money they wasted on storage fess & car rental fees could have been used to fix my car... with money left over! They're unbelievably slow and if you don't call to follow up on your claim they'll literally never contact you. My adjuster said she'll call me back on multiple occasions and never did! I'm so pissed that I wasted money on Aviva. They are a garbage company. Don't waste your time and money going with Aviva. All this time I've been spending $2500 for just ONE car with only ONE driver (myself) and for what? Their garbage service? This claim could have been easily settled in a month and it has dragged on for 4 months... they make a stressful situation even MORE stressful! Do yourself a favour and stay away from Aviva.