Aviva Auto Insurance Reviews

I have been with RBC / Aviva for 20+ years and 11+ years without a claim, had house, car and motorcycle coverage with them. Never missed or have been late with a payment. My premium has gone up consistently, ...this year a whopping 20+%. I had the same reapplication problems as others, which was ridiculous. I know that the price indexes have not been increasing at the same rate as insurance premiums, and insurance profit levels seem to be consistently amazing, compared to other profit industries. The insurance industry seems to be very concerned with policyholder credibility and misrepresentation, yet not so much with their own. Allowing any profit industry to set its own rates on anything that is mandatory by law is irresponsible. This needs to change!

Have been insured with this company for many years, without claims! Just received a "registered letter" from them this morning requesting, sorry, demanding, that I apply to renew my auto insurance with a 5-page "inquisition application form". Apparently, this company is purging or firing good clients. Why would anyone even consider renewing with them with this kind of attitude?? Don't use Aviva or even get a quote from them.

Our daughter received the five-page form. Then we just received our form this week. Wow, will not spend my time filling that out. Screw them

Same as everybody else, these forms are nonsense! If you pose a question that says “if so”, a blank response means NO! I just resent my forms back in! Apparently, they cancelled my insurance on Jan.24th, the same day as they mailed the letter! But they did take my monthly payment out, oh and the auto reply says that they will respond in 2-4 weeks! RBC needs to find a new insurer!

After over 30 years of being insured with RBC, in which my rate had declined every year since 2001, Aviva took over the RBC insurance work and my rate increased within two months by $20 a month for no reason (no tickets, no violations, no claims) and no explanation. Went to another company and my rate dropped by $35 from what it had been with RBC ($55 a month from the Aviva rate).

The rudest people I have ever dealt with. Very demanding and money hungry. I can't believe they allow people like that own Aviva General Insurance Company and work for it. You will never see a happy ending destroying so many peoples' patients, time and reputation.

Well, where to start? I got into an accident by running a red light as a cop was pushing me through. The whole intersection was stopped except one lane. All lanes on my side were blocked with two or three cars and the cop came behind me and started to use the pullover sound, so I moved up and the cop was still pushing me, so I moved up again and he was still pushing, so I started panicking a little. I proceeded to throw the intersection. The car came out of nowhere and t-boned me. To make a long story short, my car was a write-off. They paid off what I owed on the car. So it came back as I'm at fault even though the cop pushed me through Aviva and said: don't worry about it as you have a forgive and forget, no problem. At the end of the year this person sent me this paper that I had to fill out and hand it in about a month I think it was. So I filled it out and sent it in, they said I messed up on some number or something on the document and they cancelled my auto insurance. So now I was forced to go to different insurance with a major accident paying out the nose. I'm married and have three kids: 13, 9, 5 and I'm the only income for us. Up 'till that accident I never had a claim with them or any insurance company. I've been driving since 1992, do the math. I need my car to go to work as I'm a construction worker, so I work different places every other week or two and now with this new insurance, I'm at high risk. This government in Ontario, never mind Canada, have to do something with this insurance thieves. It all good when you're with them for years and years and don't get into an accident but as long as you put in a claim, it's bye-bye. Anyway, please stay away from these guys. They don't care about anything. They don't care if you and your kids starve as long as they eat

Overall I’ve had a great experience with the company... when they still wanted me as their customer. I got forms in December that needed to be filled out and returned within a month, these were in-depth extensive questions and honestly questions they should have all the information on from my application and my driving record. They got misplaced over Christmas and I called a day after the deadline to explain and see what I could do. I got a flat no. Either apply for a new policy or shop around. In a world where we have so many options and customer service is the best way to keep brand loyalty, I honestly feel like they just really didn’t want me as a customer, or wanted me to reapply and pay more. Obviously switching providers.

My son and I have been with RBC / Aviva for several years and we have 3 cars and home insured with them. Our policies are due for renewal, and Aviva sent my son a lengthy insurance application for his auto policy, whereby he has to re-apply to continue to be insured with them. He has a clean record. The other policies have been automatically renewed with no questions asked. We received this application via regular snail mail days before the expiry date, and we had to respond the same way; hardcopy. It was a scam. I called RBC Auto Insurance Customer Services, to ask if we can send a PDF copy via email. I was on hold for an hour. Someone finally answered the phone and provided me with an email address. I contacted them on the due date to inquire about the status of our insurance renewal, only to learn they had rejected the application and cancelled our insurance policy because they did not receive the application on time. RBC Auto Insurance Customer Services advised me that there is nothing that they can do for us. The decision had been made. This is how they take care of their good reliable customers. I am an older man with investments and insurance with RBC. My family and I will be closing all accounts and policies from RBC. Avoid at all costs!