TD Insurance Auto Insurance Reviews

I've had over 10 accidents, all non-fault. So my story begins, I have a previous accident some time before or after June 2017. I had anxiety and was currently off work due to these issues, so I get an email from my very rude advisor stating I was 100 percent at fault, when I inquired "did you get a police report" (I always call the police, especially in this case). She said "no, I didn't need to bother because his story matches with yours". I was very upset, to say the least, I told her "go get a police report before you decide without knowing the facts". Needless to say, it came back 100 percent his fault, which then I received a very unpleasant email, rude and almost snarky. I called the office and spoke to the manager with nothing in the end. Second time I claimed, which was at the end of Aug, again police involved etc. The day I pick my car up telling me again I owe 250 because of it being 50/50. We are now in November without a police report coming back, again, same rude service. Now today I had picked up my car after someone had changed lanes on November 1st, and hit me. I went in to pick it up and was told I need to pay 500. (Mind you, I called a few days before and they confirmed that the other party was at fault) I phoned them to speak to a total slob. (Which they never called me to let me know my car was ready, or, well, anything, really, during the time my car was in getting repaired.) When I inquired about what was going, I was told that they are still "looking" into it. I said the car was hit over 2 weeks ago, with no response to that. She then said "oh, the deductible is 250". Now I'm out 500 dollars with no explanation. I'll never recommend TD Insurance to anyone.

I had an accident a year ago. I was rear-ended. The emergency services recommended that I pull to the side due to safety (which I told my TD adjuster and she said "I hate it when they do that"). I didn't feel safe at the location of the accident since it was a major highway. #1) No sympathy or understanding from the adjuster. Then, it was clear that I was hit from behind, the guy was tailgating and didn't have enough space to avoid me when I had to stop due to the car in front. How am I at fault when I was the one hit? You go and talk to their adjuster. I had to pay 50/50. #2) My adjuster never came to look at my vehicle. The other party's adjuster did, for damage estimation purpose. #3) My adjuster looked for faults in my statement and even yelled back at me. I was frustrated with the situation and obviously it was voiced through my tone. You'd think she would be professional about it. #4) I find out from the other party's adjuster that it was to be settled through 50/50, me holding half the fault. I asked if they could access road cameras or dash cams to view the evidence since the other party hit me at a major exit/highway location. Obviously, they said no. #5) The other party is also with TD Insurance, which makes me wonder if the company did not do this just to profit themselves since now I have an at-fault record and will have to stay with them if I don't want to pay double my premium with other companies for at least 5 years.

I hate to say this but TD service and employees sucks. I got involved in a car accident few weeks ago. Even though it wasn't my fault they failed to provide service. (forget about good) my adjuster was from NB and she is the worst person I have ever deal with. No contact for two weeks. I called daily to get my papers and they simply ignored me. Finally get papers that my vehicle deemed a total loss after almost a month, they only giving me 40 % of my car price. Got an accident and screwed by TD. Now I am financially and mentally damaged. After paying 60 months of payment I got this disappointment. Cancelling both my auto and home insurance and also insurance of my family.

If you are trying to pay by phone, at least, you need to spend a half day on the line.

I was waiting for over 2 hours on the phone to speak to the person.

Attitude to the customer is very bad. please do not call them you might lose your half day.

Horrible experience. I wanted to pay in full for my insurance. So the company claimed they could not give me my policy till the money comes through. I paid them and 10 days later still no call back from them after calling multiple times throughout the week only to find out that they have apparently "rejected" the money and that it should be back in my bank account which it was not. I had to call my bank and they said they have nothing from TD insurance and that this actually happens quite often with TD insurance claiming they have returned the money. Now the bank is making an investigation into this company in order to get the $2,500 back from them. DO NOT USE THIS COMPANY!!!

I have only been a TD customer for a few years with a clean record. Last year (2015) I had a claim after an animal hit and this year my husband had a accident and wrote off his car. The claim and payout was fairly quick but then they refused to insure the replacement car. Its a 2011 crown vic - former police car. I have been fighting with them for 4 days over this and today got told to look around for another insurance company just in case as there is no guarantee they will insure it even after jumping through all their hoops.

I have had the worst experience with TD I have been a loyal customer for years. I have never had an insurance company like them, they have no sense of integrity and when I asked to make a payment from when I fell sick and ALMOST lost my LIFE !!! They were ignorant and wouldn't settle with me. They wanted me to pay 2000$ when I still have registered insurance right as I write this. I would never go to them, ignorant and zero concern for their customers

Just had mine go up 178$ a year. Phoned in and the representative tells me to drop comprehensive to save 700$ I say no and at the same time he is telling me my car is only worth 2000$ yet they are charging me 700$ a year comprehensive, you would think they would lower that rate to a more reasonable amount like 400$ a year. What a joke this company is.