TD Insurance Auto Insurance Reviews

Horrible hold times for customer service, non-competitive rates, provide false information, so far have waited for 5 weeks for a refund on a cancelled policy. No call back from management on escalated calls. Offered no discount for reduced driving when no longer commuting to work due to COVID. Do yourself a huge favour and go elsewhere.

I had a not-at-fault motor vehicle accident in 2018. I went through 7 adjusters and had to contact the insurance ombudsman to get any action. Then as an apology, they were sending a 50 visa gift card that 3 months later was not received. What a joke! The next year my premiums went up to $150.00, now this year up another 250.00 absurd! When I called to complain about my premium which I was given 24 days renewal notice, again, not acceptable! After being on hold for 2 hours and 24 mins all I kept being told was apologies, for the wait time, and all the insurance companies were going up to mine 15%. I informed the girl that during my 2 hour wait time I had time to get many quotes all less than what I am paying currently! One with a big name was the same as my new premium but insuring both my 4 runners and my husband's Toyota truck with full coverage. She then proceeded to tell me that she can lower my premium by removing full coverage on my vehicle. Seriously? After 35 years + banking with TD and insurance with them for 25+ years, then can take a hike! Avoid them at all costs! No COVID relief either thanks TD for a whole lot of nothing!

Over two hours on hold with them prior to COVID. Since then I had to call them twice to cancel my insurance with them I've spent 7 hours on hold with them in the last week just trying to get my last month's payment out of them. By the way, even if the customer service representative won't cancel your insurance for you when you call they won't give you your last month/deposit back they charge you the exact amount of money to cancel. When you buy your insurance with them they say you going to pay the first and last month's insurance payment but that's not the truth. They actually charged me $260 upfront and my insurance was quoted at $117. I was supposed to get half of that back but they just do what insurance companies are good at the lie and lie some more to take your money and when you have a claim they will do everything in there power not to pay you. Also, they didn't even call me to spike my insurance premium they just took money out of my bank account without my permission!!! Also, they will not communicate with you via email so you have to spend a ton of time on the phone just waiting to talk to a person that really only seems to be interested in taking your money! Because of my experience with this company, I will never even consider using TD bank for anything not even for a mortgage. They have lost a customer for life. There are cheaper better rates out there too. With better companies. I save $40 a month by switching with the same coverage!

The worst insurance provider. I have been charged thrice in a month. They cancelled and updated my policy without my concern and then said they tried to reach me but I never got any call. NEVER GET A INSURANCE FROM TD.

I just got new car insurance from TD auto insurance Canada. I admit to missing one payment and was assured by the representative that my next payment would be deducted on the 21 of March. I put money down and waited for a notification from my bank for the deduction (which never came) I decided to call and let them know the situation. That representative was helpful even though he may have given me the wrong info. Another representative was helpful as well and did her job. However, another guy was the most awful supervisor and very rude. This guy made up his mind not to help out from the beginning. He listens to so many people and fails to understand each customer individually. He charged me the full amount of the insurance and told me there's nothing he can do. He told me to keep quiet whiles he spoke. Such awful awful customer service. Guys, I suggest trying another insurance. Please do not make the same mistake I made.

My own experience was on 2 occasions TD insurance made a charge on my account before the agreed-upon date thus leading to an NSF charge from them. On each of those occasions, they on their own suggested a new day for taking out but still, they were inconsistent with the days. What I can't seem to understand is why the inconsistency and if this was pecuiliar to me. Anyways, I am just got a few months left and switching for sure. My fear is I hope when I cancel they don't hit my account again.

I was in an accident on October 8th (not my fault ). I was notified that my truck was going to be a write-off. My adjuster contacted me on September 23 with a very low value for my truck. I want to purchase the same truck the same year but they are all $8000 above. What I’m being given. She told me that I had to return the truck. On the 25th I have written her emails after emails phone calls after phone calls and got no response. I live in Calgary and the adjuster is in Toronto and now I’m being left with no rental no truck and no payment! The adjuster never calls back never replied back to my emails. I don’t even know who to complain about what a mess!!!

The invoice said 30 days. Customer service says 4-6 weeks. It's been 7 weeks and no refund. Absolutely ridiculous. This company is so unorganized.

We received a letter from TD Insurance dated June 18, 2019. The letter informs us that our premiums had been miscalculated and we are owed $1826.73. The cheque was made payable to both husband and wife. As we do not have a joint account the bank would not honour it. TD was contacted, after hours on hold. It is now September 27th and we still have not received the cheque. Shame on you TD. Your lack of customer service and satisfaction is abhorrent.