TD Insurance Auto Insurance Reviews

I just got new car insurance from TD auto insurance Canada. I admit to missing one payment and was assured by the representative that my next payment would be deducted on the 21 of March. I put money down and waited for a notification from my bank for the deduction (which never came) I decided to call and let them know the situation. That representative was helpful even though he may have given me the wrong info. Another representative was helpful as well and did her job. However, another guy was the most awful supervisor and very rude. This guy made up his mind not to help out from the beginning. He listens to so many people and fails to understand each customer individually. He charged me the full amount of the insurance and told me there's nothing he can do. He told me to keep quiet whiles he spoke. Such awful awful customer service. Guys, I suggest trying another insurance. Please do not make the same mistake I made.

My own experience was on 2 occasions TD insurance made a charge on my account before the agreed-upon date thus leading to an NSF charge from them. On each of those occasions, they on their own suggested a new day for taking out but still, they were inconsistent with the days. What I can't seem to understand is why the inconsistency and if this was pecuiliar to me. Anyways, I am just got a few months left and switching for sure. My fear is I hope when I cancel they don't hit my account again.

I was in an accident on October 8th (not my fault ). I was notified that my truck was going to be a write-off. My adjuster contacted me on September 23 with a very low value for my truck. I want to purchase the same truck the same year but they are all $8000 above. What I’m being given. She told me that I had to return the truck. On the 25th I have written her emails after emails phone calls after phone calls and got no response. I live in Calgary and the adjuster is in Toronto and now I’m being left with no rental no truck and no payment! The adjuster never calls back never replied back to my emails. I don’t even know who to complain about what a mess!!!

The invoice said 30 days. Customer service says 4-6 weeks. It's been 7 weeks and no refund. Absolutely ridiculous. This company is so unorganized.

We received a letter from TD Insurance dated June 18, 2019. The letter informs us that our premiums had been miscalculated and we are owed $1826.73. The cheque was made payable to both husband and wife. As we do not have a joint account the bank would not honour it. TD was contacted, after hours on hold. It is now September 27th and we still have not received the cheque. Shame on you TD. Your lack of customer service and satisfaction is abhorrent.

After an accident, TD insurance was an absolute nightmare. My vehicle sat in the body shop parking lot for nearly two weeks before the body shop itself tracked me down to ask why my car was abandoned in their parking lot, and if I wanted to proceed with a quote for repairs. I had been told by my TD appraiser that it would be fixable, and completed within 9 days, only to get this call informing me there has been no action for more than 10 days from when I spoke to a TD rep. Another 8 days go by, and they inform me they are unable to fix the car. I had to cancel a road trip, and multiple business opportunities because of the rental they authorized me, despite driving a seven-seat vehicle. They told me that this was unfortunate but irrelevant. Their gross negligence cost me thousands of dollars in revenue and time. When I finally did receive an offer for my car, it was approximately half of what I expected. The report they gave me was for cars with similar year and mileage, but clearly, they took the average of the five cheapest, and likely poorly upkept vehicles as their reference. My car was in pristine condition, and I am unable to buy anything even remotely comparable.

A TD insured driver ran over my 8 year old on his school crosswalk on Feb 23, 2016 and has not provided daily provision and only a small amount of medial provision for his care. We're a TD mortgage holder and we deal with absolute poverty as TD insurance does not provide daily care for "caretakers" of impact victims under 18 when their drivers run over kids on crosswalks. We are forced to take welfare to survive. TD mortgage has reduced me from General Manager status to "homemaker" on their records, due to caring for my son, and denied me a second mortgage to stop foreclosure on our as TD insurance refuses to proceed with settlement offers 3.5 years. I had to sign with a private lender as we wait for theTD Auto insurance settlement. Seems a little odd that TD Auto insurance hired a lawyer who stated it was "her job" in the hallway to make sure my son does not receive "a cent", A TD mortgage holder is denied financial provision by TD auto insurance of guilty driver and was denied a 2nd mortgage to continuously care for TD auto insurance impact victim. Google does not provide negative stars to click on.

It’s been 3 days and I still haven’t got back the 3 payments that were withdrawn from my account !? What I don’t understand is how can something like this even happen from such a big company?! This is frustrating ... Also the customer service sucks I called three different times today and I was told three different solutions from 3 different agents, one told me someone from the accounting team would call me back the same day to resolve the issue and the second person told me I have to wait 2-3 business days, and the third one told me I should have got my 450 dollars back within 24 hours!!! Even their automated voice over is horrible... at least give the truth about when our money will be reimbursed instead of making us believe it will be resolved within 24 hours. So disappointed as I’ve never had this happen to me with other insurance companies. I’m sure enough that they are going to lose tons of clients for this as it just does not make any sense how all the sudden money has been withdrawn after the payment date and not just one time but 3-5 times!!? Seems like fraud to me!

There has a grey period of no additional charge (accident forgiveness) due to hit and run case on the vehicle I claim last year. This year of a sudden, I see an additional charge for accident forgiveness this year renew. I still try to call them to find out the reasons. Unfortunately, it has been very difficult to contact the agent due to long waiting (more than an hour) by phone. Perhaps I have to try another day to contact them again. Teresa

Wake up this morning to 4 payments withdrawn from my account. Leaving me with barely any money for the rest of my bills let alone to live. Called in waiting on the phone for 45 mins to get through to someone & all I get is "we are looking into this the money will go back in your account" WITH ABSOLUTELY NO TIME FRAME! Reevaluate if you are with them. As soon as that money is back in my account I am out.