TD Insurance Auto Insurance Reviews

After an accident, TD insurance was an absolute nightmare. My vehicle sat in the body shop parking lot for nearly two weeks before the body shop itself tracked me down to ask why my car was abandoned in their parking lot, and if I wanted to proceed with a quote for repairs. I had been told by my TD appraiser that it would be fixable, and completed within 9 days, only to get this call informing me there has been no action for more than 10 days from when I spoke to a TD rep. Another 8 days go by, and they inform me they are unable to fix the car. I had to cancel a road trip, and multiple business opportunities because of the rental they authorized me, despite driving a seven-seat vehicle. They told me that this was unfortunate but irrelevant. Their gross negligence cost me thousands of dollars in revenue and time. When I finally did receive an offer for my car, it was approximately half of what I expected. The report they gave me was for cars with similar year and mileage, but clearly, they took the average of the five cheapest, and likely poorly upkept vehicles as their reference. My car was in pristine condition, and I am unable to buy anything even remotely comparable.

A TD insured driver ran over my 8 year old on his school crosswalk on Feb 23, 2016 and has not provided daily provision and only a small amount of medial provision for his care. We're a TD mortgage holder and we deal with absolute poverty as TD insurance does not provide daily care for "caretakers" of impact victims under 18 when their drivers run over kids on crosswalks. We are forced to take welfare to survive. TD mortgage has reduced me from General Manager status to "homemaker" on their records, due to caring for my son, and denied me a second mortgage to stop foreclosure on our as TD insurance refuses to proceed with settlement offers 3.5 years. I had to sign with a private lender as we wait for theTD Auto insurance settlement. Seems a little odd that TD Auto insurance hired a lawyer who stated it was "her job" in the hallway to make sure my son does not receive "a cent", A TD mortgage holder is denied financial provision by TD auto insurance of guilty driver and was denied a 2nd mortgage to continuously care for TD auto insurance impact victim. Google does not provide negative stars to click on.

It’s been 3 days and I still haven’t got back the 3 payments that were withdrawn from my account !? What I don’t understand is how can something like this even happen from such a big company?! This is frustrating ... Also the customer service sucks I called three different times today and I was told three different solutions from 3 different agents, one told me someone from the accounting team would call me back the same day to resolve the issue and the second person told me I have to wait 2-3 business days, and the third one told me I should have got my 450 dollars back within 24 hours!!! Even their automated voice over is horrible... at least give the truth about when our money will be reimbursed instead of making us believe it will be resolved within 24 hours. So disappointed as I’ve never had this happen to me with other insurance companies. I’m sure enough that they are going to lose tons of clients for this as it just does not make any sense how all the sudden money has been withdrawn after the payment date and not just one time but 3-5 times!!? Seems like fraud to me!

There has a grey period of no additional charge (accident forgiveness) due to hit and run case on the vehicle I claim last year. This year of a sudden, I see an additional charge for accident forgiveness this year renew. I still try to call them to find out the reasons. Unfortunately, it has been very difficult to contact the agent due to long waiting (more than an hour) by phone. Perhaps I have to try another day to contact them again. Teresa

Wake up this morning to 4 payments withdrawn from my account. Leaving me with barely any money for the rest of my bills let alone to live. Called in waiting on the phone for 45 mins to get through to someone & all I get is "we are looking into this the money will go back in your account" WITH ABSOLUTELY NO TIME FRAME! Reevaluate if you are with them. As soon as that money is back in my account I am out.

I was involved in a hit & run accident resulting in my car being unfit for the road. I called the customer service line and was told that I would not hear back from a claims adjuster until Tuesday of next week (it's Friday morning). I was passed back and forth between four customer services representatives that were very RUDE and unknowledgeable. I was told that I would have to pay a $1000.00 deductible and would not be given a rental car as it was not in my policy. However, I called four days prior to adding accident forgiveness as well as the renal services. TD insurance will not provide a rental car and/or wave the deductible as stated in my policy because the policy did not begin for another 27 days? How does that even work? As soon as my vehicle is repaired, I will be cancelling my policy and going elsewhere.

Called and cancelled my auto policy in November for a car I was selling, seemed like there was no problem cancelling the plan because we had no payment come out after that call... Then my Husband called in January to set up his car and they wanted to talk to me so I answered for them to ask me if I wanted to reset up my car insurance on our old car. I told the lady we had called back in November to cancel on that car so why would I want to reinstate it again? Then she tells me that they never, actually, cancelled it even though they never tried taking the payments since that call in November? So I told that lady to go over the voice records and she said she'd have to get back to me ... never heard a thing till the other day, which I was in an appoint mentioned so I couldn't answer... Then today I get a letter saying I owe $614 and they are terminating me? So I called them again and this lady tells me there's only a recording from last month (my husbands call for his car) and that there wasn't a call in November and that I have to pay the outstanding fee! Soon convenient huh? Will never tell anyone to go with TD again!!! So here I am three months pregnant and pissed as heck. Was about to set up our brand new car under them and so glad they showed me their true colours before hand! Worst company ever!!!

If I could give a 0-star rating I would. Paid $1091 to an account number they gave me. Now they can’t seem to find any payment whatsoever! No calls to tell me my insurance got cancelled 4 months ago without my knowledge. Their services are the worst ever and I would never recommend to anyone, and for anyone that is with this company I’d advise you to change, they don’t care about their customers. No help on their end with this situation at all. Now I’m going to be stuck with a no-insurance ticket, vehicle impound fees. They didn’t try anything to resolve this issue at all!

Had tires slashed. They didn’t provide me with a rental, which I’m supposed to get and didn’t pay to fix my vehicles. After a month with no vehicles, I paid for it myself. The adjuster was nasty. Do not buy this insurance.

Made a hit and run claim about 4 months ago. Received an e-mail the first month asking for a police report number, emailed back with the information they asked me for. Didn’t hear from TD for 2 months after. When I called to ask for an update, I was told I never gave a report number. After the woman went through her emails and found the one I sent her 2 months prior with the police report number, her response was “Oh, nevermind. I found it, sorry”. 2 months later? This month they have told me I need to “pay out of my own pocket” (direct quote) because they are unable to find a collision report. It took me 30 minutes to receive a collision report from the cops and send it into TD. I have been given the runaround for months, no customer service, no explanation. I was never even given the breakdown on how this claim would be handled. Absolutely disgusted by this insurance company. Do yourself a favour and avoid spending your money here, I know I would’ve.