TD Insurance Auto Insurance Reviews

Absolutly the worst experience of my life, I wanted basic insurance and got lied to on the phone about how much I would pay. On a separate occasion, I got a quote online, called to get insurance, and got offered a WAY higher number that they refused to change even though their website gave me a reasonable price. One time I spent OVER 50 minutes on hold and had to hang up to go to work. Next day I spent 30 minutes, finally reached someone, and he had NO idea how to help me. I cancelled right then and there, but of course not without paying a massive fee. WASTE OF TIME AND MONEY.

I would highly recommend DO NOT go to shop of TD auto centre. I have had a bad experience with one on the west end of Edmonton. The adjuster is relatively new and made mistake on every step of my claim. The customer service is not as good as compared to other TD standards. Everyone talks the same language, insurance adjuster and autobody shop guys. This way your words are against theirs and that way they are not accountable. Insurance and autobody shop are always in the agreement or, at least, in my case, it seemed like they had already decided from before that once the vehicle is ready we will not fix what is left or missed. It felt like as autobody had no say as they are preferred partner and moreover insurance pretty much dictates what should be done.

The call centre people are rude, leave you on hold up Hang up if you ask for a manager

For the last 3 days, I have tried to contact TD auto insurance to revise my policy. April 28th message said more than 5 min wait, waited 30 mins - no response. April 29th waiting on line for 40 mins - no response. April 30th waiting 90 mins still no response. I am wondering if TD has any staff.

Please choose another company, it's easy to start a policy here, but rip you off when you cancel the policy. The call center people do not help customers at all, they are even worse than machines. Probably call center people should be replaced by robots. useless.

This is simply the worst place to go for insurance. We have been fighting with them since November 2018 and are getting no help from them. It's all about them and they simply don't call back and I wish you lots of luck even trying to find a contact number. I would give them a negative star rating but that is not an option. STAY AWAY because you will not get any customer support but they will mess you over on your claim

Called and cancelled my auto policy in November for a car I was selling, seemed like there was no problem cancelling the plan because we had no payment come out after that call... Then my Husband called in January to set up his car and they wanted to talk to me so I answered for them to ask me if I wanted to reset up my car insurance on our old car. I told the lady we had called back in November to cancel on that car so why would I want to reinstate it again? Then she tells me that they never, actually, cancelled it even though they never tried taking the payments since that call in November? So I told that lady to go over the voice records and she said she'd have to get back to me ... never heard a thing till the other day, which I was in an appoint mentioned so I couldn't answer... Then today I get a letter saying I owe $614 and they are terminating me? So I called them again and this lady tells me there's only a recording from last month (my husbands call for his car) and that there wasn't a call in November and that I have to pay the outstanding fee! Soon convenient huh? Will never tell anyone to go with TD again!!! So here I am three months pregnant and pissed as heck. Was about to set up our brand new car under them and so glad they showed me their true colours before hand! Worst company ever!!!

Ongoing claim with TD. As a victim, I was treated with lies, and arrogance. Nothing but nightmares. Had such a bad experience with one of the employees. I am glad the conversations were recorded. They do not respect the victims' rights