TD Insurance Auto Insurance Reviews

If I could give a 0-star rating I would. Paid $1091 to an account number they gave me. Now they can’t seem to find any payment whatsoever! No calls to tell me my insurance got cancelled 4 months ago without my knowledge. Their services are the worst ever and I would never recommend to anyone, and for anyone that is with this company I’d advise you to change, they don’t care about their customers. No help on their end with this situation at all. Now I’m going to be stuck with a no-insurance ticket, vehicle impound fees. They didn’t try anything to resolve this issue at all!

Was involved in an accident 2 weeks ago. Was assigned an adjuster who doesn't answer his phone. Have left about 13 messages with my adjuster and he hasn't returned a single phone call. I'm now at 2 weeks in and they have left me completely in the dark about my claim. I called this morning to TD insurance and was told that the adjuster had been removed from my case, nobody bothered to inform me. After a 45-minute phone call with a woman who didn't know the answers to any of my questions, I was directed to another woman who was finally able to give me a phone # for the at fault parties insurance company (which just so happened to be TD insurance). Dealing with this insurance company has been more stressful than the actual accident. I wouldn't recommend these people to anyone. All the 1-star reviews are very fitting for the level of representation you can expect at TD insurance.

Had tires slashed. They didn’t provide me with a rental, which I’m supposed to get and didn’t pay to fix my vehicles. After a month with no vehicles, I paid for it myself. The adjuster was nasty. Do not buy this insurance.

TD insurance is the worst insurance company I ever saw in my life. In 2018 May, I met with an accident and I had a tough time contacting adjuster and his manager. It took 6 months. After a lot of calls and emails, they settled everything. I thought at least after 6 months my hustle is done and now I came to. Now they put me at fault, which was not the same thing they told me when I was talking to them. They messed up everything and I was trying to contact TD and they said adjuster will give me a call in 2 days, which he didn't. So I tried contacting the adjuster who gave me the wrong contact number, which they said is not a big deal and then they said that the adjuster is not working anymore and I have to talk to a manager. The best part now is the manager is not available for a week. I don't know how long it will take now to adjust everything. I don't go to TD and I don't suggest anyone to choose TD for insurance.

Made a hit and run claim about 4 months ago. Received an e-mail the first month asking for a police report number, emailed back with the information they asked me for. Didn’t hear from TD for 2 months after. When I called to ask for an update, I was told I never gave a report number. After the woman went through her emails and found the one I sent her 2 months prior with the police report number, her response was “Oh, nevermind. I found it, sorry”. 2 months later? This month they have told me I need to “pay out of my own pocket” (direct quote) because they are unable to find a collision report. It took me 30 minutes to receive a collision report from the cops and send it into TD. I have been given the runaround for months, no customer service, no explanation. I was never even given the breakdown on how this claim would be handled. Absolutely disgusted by this insurance company. Do yourself a favour and avoid spending your money here, I know I would’ve.

We had a TD customer hit our parked car and it's been a disaster to get it fixed. They never contacted us once. This happened in November, it is now January and no settlement. When we finally got the appraiser here, he was late when my boyfriend needed to leave for work. He didn't call to let us know we had to call him 20 and 5 minutes before he had to leave, he went to the wrong customer's house. That was early December and we heard nothing back. Called back early January and every single person has given us different answers to how we can keep the car and the cost. The money offered was a HUGE lowball for the vehicle and our situation. One of the agents was especially disrespectful and unhelpful. He was rude, arrogant and unprofessional. When we tried to speak to someone to rectify this, he complained we were wasting his time and hung up on us on Friday and from there on no one would even answer our calls, so now we have to wait till Monday to call again. We have waited on hold for a total of over 6 hours with this TERRIBLE COMPANY! This whole company is a JOKE, the staff is crap and pray to Jesus some idiot with their insurance doesn't run into you.

Not as transparent as they think they are. Constantly having to do digging in order to get information.

Insured with this insurance company for over 5 years. I just recently moved my insurance policy to include my truck and have my "summer car" taken off. This resulted in a credit of $129.95. The notification from TD stated that the refund would be credited to my credit card on 13-Oct-18, keep in mind that I requested this change on 06-Oct-18. The credit did not appear on my credit card, so I contacted them only to be told that the credit won't be given until 6 weeks from the date stated in the notification. I struggle with the fact that the notification stated the credit would be on the 13-Oct and being told by phone that it would be 6 weeks. Had the notification from them, dated 15-Oct, stated that it would have been easier to accept. Six weeks is now up and still no credit, how much money do these people make off the interest for ALL the money they withhold? New insurance company next time.

I have been with TD Insurance for over 35 years and never made a claim. Wife had a minor accident in 2016. I recently made a claim due to a trailer becoming detached from my vehicle and struck my truck. It was investigated by Police and found to be a mechanical failure on the trailer hitch. They list it as an "At Fault" accident by me. When I questioned the claims advisor, she berated me saying it is my responsibility to ensure hitch was not defective. I cannot get them to understand it was a "Mechanical Failure". I spent countless hours on the telephone waiting to talk to someone about my claim. Further, they do not call back with voice messages or e-mail. Terrible customer service, with no common sense.