TD Insurance Auto Insurance Reviews

Waited 2 hours and still, no one picks up. TD just want to rip off the current customer and my rate went up 100 after a small collision in a parking lot.

If I could give a negative rating, I would. Waited on the line for 40 minutes and still no service. Terrible company! Insurance is far too costly. I got the same coverage from CAA for $ 450 less. Now I’m waiting on line to cancel and to get the address to send written cancellation. I’m still on the line waiting...

Absolutly the worst experience of my life, I wanted basic insurance and got lied to on the phone about how much I would pay. On a separate occasion, I got a quote online, called to get insurance, and got offered a WAY higher number that they refused to change even though their website gave me a reasonable price. One time I spent OVER 50 minutes on hold and had to hang up to go to work. Next day I spent 30 minutes, finally reached someone, and he had NO idea how to help me. I cancelled right then and there, but of course not without paying a massive fee. WASTE OF TIME AND MONEY.

I got insurance through TD for a car I financed because of the rate they gave me. After about a month I get a call from some guy I could barely understand due to his accent telling me my insurance was being cancelled because of a ticket I had 4 years prior, which I disclosed that to them when I signed up and they said if it's been more than 3 years, it doesn't matter. The guy who cancelled my insurance said it has to be 6 years, so now I have a ding on my driver's record for them cancelling my insurance. I will never go back. They couldn't pay me to get insurance through them again, horrible experience

Run away from TD insurance. I was hit by another car while sitting at a light. Damage was minor (needed a new bumper) but I really should have taken the other driver's advice and just had them pay for it. I thought that going through TD insurance would lessen my hassles but this is where they began. I tried to get through to the claims department, which took more than an hour on hold, and then had my claims adjuster go on vacation with no one taking over. I had to cancel the autobody appointment and have not been able to get in touch with the claims department again (apparently they are always experiencing a 'high volume' of calls whenever I call). When I call to pretend I am buying insurance, I get someone right away but when they take my info and say they will call back with offers to help with my claim I do not receive a call in return. On top of this, they increased my rates! In short, TD appears to have put considerable resources into taking its customers' money (I guess this is where my rate increase is going) but little into doing the service customers are paying for. If you have infinite patience, enjoy being on hold and dealing with people who cannot help you, choose TD. If you want insurance, choose anyone else.

If you have a TD bank account, then take your business to another bank. I have had similar experiences as posted here. No discount on App. The rate went up $190 the next year for no reason. It's as if their Ad agency, the board-room got together and said: "We'll give them the average rate the first year then screw them royally after that". TAKE MY ADVICE. Do not get TD insurance and if you have a TD bank account, switch banks !! I DID (the only way they will learn). TD, get out of the car business and fire your AD and APP agency, we are not suckers.

Hi all, I sign up for the TD home and auto insurance policy 1 yr ago till today. TD insurance guys increased my insurance $20 more without any clams from me, I didn't even change my addresses. When I called them, 0 customer service, 0 help from them. They said claims in my area is the cause of the increase in insurance. It's the same thing as one rep offered customer world tour, next rep got fired for his false promise. It's same as one did crime and police handcuffed innocent sitting next to him. It's the same thing that one's credit history is screwed up, another friend got mortgage denied. It doesn't make any sense, I wonder who comes up with the most stupid policies on earth. TD you guys are losing business, good customers like all of us, shame on you guys. Very greedy people and shameless liars. Very unhappy and pissed off by TD home and auto insurance.

I was with TD insurance for 16 years and I'd give them a negative review if I could. I have never made a claim or had an accident. I moved to an extremely small town a few months ago and they doubled my renter's insurance premium. They made the claim that there must be a lot of crime in the area. So I went from $30 to $60 a month. I called around for quotes and was getting them in the $15 to $20 a month range, so I cancelled and they decided to raise my auto insurance from $115 to $155. I got quotes for $80 to $100 a month elsewhere, so I cancelled everything with them. Now they owe me a refund and will only tell me that I will get it back sometime in the future. They won't even give me a date. You have to sit on the phone for hours trying to get through to someone. Absolutely horrible customer service.

My auto insurance renewal was before I changed the car. Customer care gave me quote but the time of renewal premium was upside down. Customer representative did not act in a professional manner. Coughing on phone very loudly and interrupting my conversation. Finally, I ended the call hanging up on her.

Increase premium every year without a reason, even you have a clean drive record and no claim for benefits. When you want want to change to another insurer. TD charges you even more for cancellation fee!!! Don't go with TD.