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The rates are competitive and the claims process is easy. Insurance can be confusing but to the best of my knowledge I am getting the best rate and coverage for my money. I will need to get a competing quote soon to ensure this is the case.
I've had great experience with their customer service. However, what I will say is that they continuously keep increasing my monthly payment.
First I was paying around $129/mo, then 135+, then 146. I called them to complain about the constant increase, but they would not budge and said it was because other drivers with my same vehicle are getting into a lot of accidents... I adjusted some of the insurance and got it lowered to 136. A few months later, it's back up to $145/mo. No accidents, no tickets, nothing. Just random price increases.
Getting pretty fed up with it, if I find another insurance company that will charge less, I'll probably be switching.