TD Insurance Auto Insurance Reviews

Terrible customer service. They auto-renewed my policy (without my permission) after I moved out of the province. When I then called to cancel my insurance, everything seemed fine. I then began receiving letters and phone calls threatening that if I didn't continue to pay my premium they would cancel my insurance. Great! I wanted my insurance cancelled, which I why I called you and cancelled. After hours and hours on hold on my third call with them, I am eventually told that I owe a $114 in cancellation fees. I refuse to pay it. End of story. You renewed my policy without my permission after I moved out of province and refused to cancel my service when requested, threatened with letters and phone calls, and now you want more of my money? Not going too happy. BBB claim opened. Happy to take you to small claims court. 5 years as a customer with zero claims and this is how TD Insurance will treat you. I highly recommend avoiding this company.

Avoid getting auto insurance with TD insurance as they will rob you of the way that you will not know. There Cancellation Fees are too high. I was having the insurance with them and then I cancelled it. The insurance lasts only for 2 to 3 days. They never contacted me for any cancellation charges or anything like that. They never emailed or mailed me any invoice. Now after a year, I received a phone call from a collection company that I owe C$580 as a result of the cancellation of the Auto Insurance a year ago. I left shock that how it could be C$580 for a couple of days insurance. I called TD Insurance and the agent told me that it includes insurance plus cancellation charges plus the late fee to add up to C$580. I asked him why the TD insurance never contacted me for a period of one year and they direct send the case to a collection. The agent said that TD has contacted me but I am still wondering when and how they contacted me. Now I have to pay these unsolicited charges. AVOID TD AUTO OR ANY OTHER TYPE OF INSURANCE THEY ARE ROBERS.

I have been with Meloche Monnex for over 20 years. My premium recently went up 20%. I had no claims, no tickets, perfect record. I tried calling the helpline for clarification. It took over 2 hours to finally get through and then was put on hold. Who has time for this? I am switching. Go to find an insurance broker. At least you can reach a real-life knowledgeable professional in good time.

TD insurance repeatedly informs clients that all calls are being recorded for quality reassurance. However, when an issue arises where an employee promises a false claim to a customer. TD insurance states that listening to the audio recording is a waste of time because what the employee said, which was the seller for me getting insurance with them in the first place, was not possible for them. Whatever happened to honouring what an employee states? And to have the audacity to say that they will do a review of the audio and get back to you. But, when they do get back to you, days later I should add. It's to let you know that they didn't even listen to the audio recording because what that employee promised is not doable for them. Whatever, ok. Dealt with that. Now, I call to pay for my next year of insurance, only to find out that my account had been cancelled two days earlier due to an accounting error. Well, that's new. I've been driving for two days, oblivious to the fact that I am driving uninsured. Imagine getting pulled over and learning you don't have valid insurance. Or worse, getting into an accident. It's now Monday afternoon, I call because I haven't been notified that my insurance has been reinstated. I have had no vehicle all weekend, even though I have a perfectly good 2018 Rav 4, full of gas, sitting outside, ready to go. They apologize and say that they appreciate that I had places to go and couldn't use my vehicle - and will be sending out a couple of $25 gift certificates to make up for the inconvenience of not having the insurance I pay for, for almost a week and, consequently, the inability to drive my vehicle. I nearly choked. That has to be the biggest joke I've ever heard. "We're sorry that we made you unknowingly break the law by driving without valid insurance. We're also sorry that you couldn't use your perfectly running vehicle starting Friday when you first found out that we'd made an accounting error and cancelled your vehicle insurance all the way to now, Monday afternoon. But, we are so happy to tell you that you would have been covered should anything had happened during this time. And most importantly, we will be mailing you, valued customer, a couple of $25 gift certificates to make up for this complete inconvenience towards you!" Sound like something you want to go through? Sign up today! (Don't do it!)

Could not get through to speak to someone no matter what I decided to cancel the policy, but that also meant a 2-hour wait on the phone. I was stubborn and held on until I got through!! I was charged a penalty for cancelling after the policy renewed. The fact is, I just could not get through to cancel it! Oh, and the kicker was when I got through to someone and explained that I wanted to cancel. She asked me irrelevant questions and then put me on hold to check something. After another 20 minutes, turns out she put me through to their loyalty department. She proceeded to waste yet more time asking the same irrelevant questions and took another 10 minutes to finally cancel the policy. I have never ever experienced such a wait on the phone with any company. Stay away!

We phoned in today to request a re-quote regarding our home and auto policy. We waited almost 30mins on the phone to talk to someone who is not even capable of accommodating our inquiries. Waited another 20mins to talk to another representative who has the worst customer service! We’ve been their client for 5 years now and we can’t believe that that is how they treat long-term clients. To cut the story, we found out that our premium even increased this year! We are asking for an explanation as to why is that and this representative just keeps on saying that’s what it shows on their computer screen. What made us really frustrated is how this representative said these exact words: WHO TOLD YOU THAT YOUR PREMIUM WILL DECREASE AS TIME GOES BY? ... and that’s only because we want to have at least something that would explain to us why our premium increased! We have cancelled our policy and have moved on to a different company. We could have stayed and just let go the quoted premium but the trigger point is the WORST CUSTOMER EXPERIENCE with this company.

Such a bad insurance provider. I've been trying to get a hold of them for days, waiting on hold for hours on end every time I call. When they answer, I will definitely cancel my insurance and switch providers. This is absolutely ridiculous. I hope someone from TD sees this and takes a hard look at what is going on here. Seems to me like employees are taking advantage of the company.

Absolutely terrible wait times for representatives... I spent almost an entire day (6 hours a least) on hold waiting for a representative ... By the time I spoke with someone I was so frustrated I cancelled my policy and switched companies. On top of that, the rates are bad, I saved 80 dollars a month when I switch to the new company!

Wake up this morning to 4 payments withdrawn from my account. Leaving me with barely any money for the rest of my bills let alone to live. Called in waiting on the phone for 45 mins to get through to someone & all I get is "we are looking into this the money will go back in your account" WITH ABSOLUTELY NO TIME FRAME! Reevaluate if you are with them. As soon as that money is back in my account I am out.

I was involved in a hit & run accident resulting in my car being unfit for the road. I called the customer service line and was told that I would not hear back from a claims adjuster until Tuesday of next week (it's Friday morning). I was passed back and forth between four customer services representatives that were very RUDE and unknowledgeable. I was told that I would have to pay a $1000.00 deductible and would not be given a rental car as it was not in my policy. However, I called four days prior to adding accident forgiveness as well as the renal services. TD insurance will not provide a rental car and/or wave the deductible as stated in my policy because the policy did not begin for another 27 days? How does that even work? As soon as my vehicle is repaired, I will be cancelling my policy and going elsewhere.