TD Insurance Auto Insurance Reviews

I have been with TD insurance for 2 months now and I want to say that they have horrible customer service. Before taking the policy, when I used to call them for quotes, the wait times were hardly more than 5 minutes. And now that I am an existing customer, the wait times have increased to approximately 50 - 60 minutes. It's pathetic! I want to cancel my current policy, but they said they will charge me the penalty of approximately 300-400$. I am stuck with them now.

I had been with Meloche Monnex for almost 30 years. I stuck with them because back in 1990, Meloche Monnex was the only broker willing to provide reasonably priced auto insurance when I had only a year of driving experience. I moved last month and called to advise of a change address. On the first attempt, I waited an hour without getting through. On the second and third attempts, I waited 45 minutes without getting through. On the fourth attempt, I got through after over an hour. In response to this disgraceful customer service, I demanded that my home and auto policies be cancelled. Only good thing I can say is that management allowed me to cancel without penalties. I'm not sure what TD has done to screw up the business model of Meloche Money, but it is a total disaster. Like a previous reviewer, I went to CAA and ended up saving $300 a year on my home and auto policies.

If I could give a negative rating, I would. Waited on the line for 40 minutes and still no service. Terrible company! Insurance is far too costly. I got the same coverage from CAA for $ 450 less. Now I’m waiting on line to cancel and to get the address to send written cancellation. I’m still on the line waiting...

Absolutly the worst experience of my life, I wanted basic insurance and got lied to on the phone about how much I would pay. On a separate occasion, I got a quote online, called to get insurance, and got offered a WAY higher number that they refused to change even though their website gave me a reasonable price. One time I spent OVER 50 minutes on hold and had to hang up to go to work. Next day I spent 30 minutes, finally reached someone, and he had NO idea how to help me. I cancelled right then and there, but of course not without paying a massive fee. WASTE OF TIME AND MONEY.

Please choose another company, it's easy to start a policy here, but rip you off when you cancel the policy. The call center people do not help customers at all, they are even worse than machines. Probably call center people should be replaced by robots. useless.

I got insurance through TD for a car I financed because of the rate they gave me. After about a month I get a call from some guy I could barely understand due to his accent telling me my insurance was being cancelled because of a ticket I had 4 years prior, which I disclosed that to them when I signed up and they said if it's been more than 3 years, it doesn't matter. The guy who cancelled my insurance said it has to be 6 years, so now I have a ding on my driver's record for them cancelling my insurance. I will never go back. They couldn't pay me to get insurance through them again, horrible experience

Called and cancelled my auto policy in November for a car I was selling, seemed like there was no problem cancelling the plan because we had no payment come out after that call... Then my Husband called in January to set up his car and they wanted to talk to me so I answered for them to ask me if I wanted to reset up my car insurance on our old car. I told the lady we had called back in November to cancel on that car so why would I want to reinstate it again? Then she tells me that they never, actually, cancelled it even though they never tried taking the payments since that call in November? So I told that lady to go over the voice records and she said she'd have to get back to me ... never heard a thing till the other day, which I was in an appoint mentioned so I couldn't answer... Then today I get a letter saying I owe $614 and they are terminating me? So I called them again and this lady tells me there's only a recording from last month (my husbands call for his car) and that there wasn't a call in November and that I have to pay the outstanding fee! Soon convenient huh? Will never tell anyone to go with TD again!!! So here I am three months pregnant and pissed as heck. Was about to set up our brand new car under them and so glad they showed me their true colours before hand! Worst company ever!!!

If I could give a 0-star rating I would. Paid $1091 to an account number they gave me. Now they can’t seem to find any payment whatsoever! No calls to tell me my insurance got cancelled 4 months ago without my knowledge. Their services are the worst ever and I would never recommend to anyone, and for anyone that is with this company I’d advise you to change, they don’t care about their customers. No help on their end with this situation at all. Now I’m going to be stuck with a no-insurance ticket, vehicle impound fees. They didn’t try anything to resolve this issue at all!

First off the customer service is horrible, every time I called I’d be on hold for 1 hour, and then they’d fumble around saying they couldn’t find my policy or my account. They didn’t send me a letter to renew my insurance, so I wasn’t aware if my car was insured or not, someone told me they’d call me back and they never did. Fast forward to when my car was stolen, I opened a claim and they closed it the next day, as my insurance didn’t cover car theft, I guess. So I tried to cancel my insurance, was on hold again, and they fumbled around saying they couldn't find my record, or my policy or anything under my name, I don’t know what database they’re working with but they need to update it. I cancelled it and they said they’d call me back after 5 PM the next day. The next day they call me before 5 PM and leave me a message to call them back. I call back and no one on the line knows why they called me or what to say because they couldn’t find any record of a cancelled policy. These people seem like they have no idea what they are doing, and do not care about their customers at all. They also sent me an email with the title “We are here for you” after they told me my insurance doesn’t cover stolen vehicles. (Way to rub salt in my fresh wounds, TD). Now I’m here without a car or money for it and right now I am more unimpressed by the customer service at TD than I am by the people who stole my car.

TD insurance is the absolute worst insurance company that I have ever dealt with. After cancelling our policy, the insurance company continued to dip their hands into our bank and take out money. This week, they completely emptied out our bank account, which was intended for medical supplies, and said they were unable to return the money but would put the extra payment towards our other policy and they would be happy to provide us with a $25 gift card “for our troubles.” How about return the money they fraudulently took out of my bank account?