TD Insurance Auto Insurance Reviews

Increase premium every year without a reason, even you have a clean drive record and no claim for benefits. When you want want to change to another insurer. TD charges you even more for cancellation fee!!! Don't go with TD.

I had a minor accident in late January and by the end of April, I’ve revived 1 email stating my claim was being processed a week after my vehicle was already in the body shop. The parts used to repair my one-year-old truck were not factory parts from the manufacturer. Third party aftermarket parts were used and do not match the original build quality. My adjuster also has been absent the entire process and does not respond to email or voice message. Any time I need answers I have to wait on hold for over an hour, explain the entire experience, transfer to another department and repeat. I made the switch from Intact and it was a huge mistake. Stay with Intact if you’re currently with them.

I don't even want to give 1 star. The Worst customer Service. When you buy insurance from them, they seem very polite and nice. 2 weeks temporarily cancellation fee is more than my monthly insurance?

I had 3 accidents. Two last year and one just about 2 weeks ago. I have switched insurance companies now. I got a phone call from where my car was being repaired. It was stated that I was showing a 500 deduction for at fault. I then call TD to inquire about such a claim and it was confirmed. So I need to pay another 500 out of pocket because they say I rear-ended him. Now almost 10 am and 1 claims adjuster. Done. Glad I switched

I've been with TD insurance for 3 years, no accidents, no claims. They gave me 1-week notice and then cancelled my auto ins. policy. I was explained that I got 2 tickets for past 3 years and that is the reason why they could not renew it, even though I had upgraded my license to G full. Awful company, would not recommend TD to anyone else.

I have only been a TD customer for a few years with a clean record. Last year (2015) I had a claim after an animal hit and this year my husband had a accident and wrote off his car. The claim and payout was fairly quick but then they refused to insure the replacement car. Its a 2011 crown vic - former police car. I have been fighting with them for 4 days over this and today got told to look around for another insurance company just in case as there is no guarantee they will insure it even after jumping through all their hoops.

waited for over 20 minutes; still holding. TD cancelling policy without apparent cause. couple of claims that weren't his fault and only one that was. had to pick one star because 0 not available.

As with most of the other reviewers here, I had a horrible experience with TD Insurance. I had snowmobile insurance with them in the past. I got insurance for a new snowmobile I purchased in late October of 2014. I paid $581 in full for a 1 year policy. I sold the snowmobile in early February of 2015 as it was not what I wanted. I called to cancel my snowmobile insurance the day after I sold it. I had the TD insurance for a total of 111 days. Therefore, I should have gotten a pro-rated amount of $404 back. Instead TD Insurance informed me that they would return only $180 of my $404. They cited that their internal policy is to pro-rate snowmobile insurance higher in the winter because you are only really using it in the winter. What? The two people I spoke with at TD both admitted to me that there was nothing explaining this so-called "internal policy" in the policy documents sent to me...only one vague reference to "unearned portion of the premium" They said that if they allowed everyone buying snowmobile insurance to get the pro-rated amount back, everyone would simply get snowmobile insurance in December and cancel it in April. But, I told them I sold the snowmobile and would provide proof of that. They did not care. I could see a $50 admin charge or something like that, but they simply ripped me off for $224 because they know no one will go to small claims court for that amount. Basically, my experience with TD Insurance is that these guys will make up the rules to suit themselves. What do you think would happen with an insurance company like this if you have a claim??? I will never let TD Insurance insure anything I own.

Was TD client for 12 years. All that time my insurance went down. And this year it went up 40$ for no reason at all. For many years TD was a good choice for insurance. Not anymore. So you will be loosing my dad's insurance (went up as well), my house insurance and my car insurance. "Thank you" for great service.

I switched to TD auto insurance just two months ago and am already done with this company to not fault but their own.
Apparently I failed to send all documents needed and received a letter this past Friday that my policy was canceled as of today. How nice to give me two day notice. The letter stated they made numerous attempts to get a hold of me and were unsuccessful. I needed to simply fax two documents which I did. Apparently they received one and not the other. Without contacting me over this simple matter they cancel my policy?
I called them and the woman said it was indeed over that tiny mishap and to fax the letter the following day and they would fix the matter. I refuse to deal with a company who treats me like this. The very next day I called up a different company and am actually saving $75/month. I simply faxed the two documents needed and poof had an agreed insurance policy with a new company. If only TD had actually contacted me before canceling the policy since I clearly had the documents they needed. I won't ever choose TD for anything, Ever.