TD Insurance Auto Insurance Reviews

I've been with this joke of a company for about a year now and regret it every day. They take payments on random days with different amounts every time mind you. Then send a cancellation letter. I have to call them at least 4 times a month because of the amount of incompetence!!! Staff not knowing what they are doing and make up a bunch of excuses on why the payments changed and the amount. My insurance was 189 a month next month they try and take out 400!? Then tell me it's my fault because I did not use my advantage app which was never given to me from the beginning. That's just the icing on the cake this company will make you look like you don't pay your bills on time and have faulty payments. Stay far away!!!

You can not understand half the people who answer the phone as well they keep mixing up and screwing up home and auto insurance. I've been on hold for over 3 and a half hours multiple times and still can't get anywhere with them. Also way overpriced!

The wait time for any phone service is disastrous at the epic level.
To make matters worse, the agent you speak with gives you a quote and when you receive the documents, you find a totally different value.

Today, I tried to pay an outstanding balance through my TD Insurance account. The system locked me out for some unknown reason.
I called the number that was posted on the screen for me to call.
I am waiting for the fourth agent now to connect with me because all the previous three agents that I was connected to, each time one agent transfers me to another because he is certified to provide me access to my account to pay my outstanding bill.
Would you believe that?
Stay away from this company.
I can't wait for the policy to finish after which time I will definitely not go back with them!

Customer service used to be good. Now I don’t know if I will be able to understand the agent who answers.
Call wait times have increased and the hoops I have to jump through before they will even help me are getting unbearable.
Fix your customer service department! Your rates aren’t that good.

I was on the phone for over an hour. I kept getting put on hold because “he couldn’t find my address.” My sister also has insurance with them so my address is already in the system. I could hardly understand the guy, and he asked multiple times for me to repeat my information. He didn’t tell me the prices of what he was trying to add to my policy. I’m giving one star because I can’t give 0...

Their customer service has gone from good to awe-full. Wait times are beyond acceptable just to finally get through to incompetence. They tell you to go online to manage your account. The online portal is useless and the online chat is not available. Talking with one of the representatives was poor.

I've spent countless hours on the phone to get through to uninformed agents who have been able to answer my questions and keep passing me around and having me call other numbers. What is the point of having insurance and paying premiums if they become impossible to use! Seems like a scam - look elsewhere for your coverage, in my opinion!

Horrible hold times for customer service, non-competitive rates, provide false information, so far have waited for 5 weeks for a refund on a cancelled policy. No call back from management on escalated calls. Offered no discount for reduced driving when no longer commuting to work due to COVID. Do yourself a huge favour and go elsewhere.

Avoid this company, customer service is horrible! I don't think one-star describes the bad service they have. The replay by email in days! And usually with general responses and not adequate with the question or complaint of the customer. And the worst is the same if you call them, no people training with the products, so my advice AVOID THEM! And all these issues that I had it is only to ensure one car I cannot imagine if it is a crash! AVOID THEM!

My mom (senior) was paying insurance on her trailer for a decade only to find out that she’s wouldn’t even be covered because it’s been sitting on a rental sight in B.C. At the time of obtaining insurance she gave the agent the information. Not to mention that she requested several times to have an added co-owner's name removed from the policy. TD is also very expensive for car insurance coverage.