Cancelation
by Chantell p on Jan 17, 2024
2.7 out of 5 stars
Car Insurance Reviews
TD Insurance Auto Insurance Reviews
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Accident Forgiveness (1)
Agent/rep availability (1)
Agent/rep callbacks (6)
Agent/rep knowledge (3)
Billing/payments (12)
Cancellation experience (6)
Claim - adjuster (3)
Claim - rental car (1)
Claim - repair shop (1)
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Insurance Rates, Prices (8)
New purchase experience (1)
On-hold times/transfers (2)
Online quoting (1)
Parking/pausing policy (1)
Phone wait times (27)
Policy changes experience (1)
Policy coverage (7)
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Rates for good drivers (1)
Rates for long-term clients (1)
Rates in bundle (4)
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Snow, Hail, Damage (1)
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Customer service used to be good. Now I don’t know if I will be able to understand the agent who answers.
Call wait times have increased and the hoops I have to jump through before they will even help me are getting unbearable.
Fix your customer service department! Your rates aren’t that good.
Every time I call TD I am put in line and have to hold for over two hours for someone to finally be able to help me! Even after you get a customer service representative to help you they take forever to figure out what is actually going on and end up putting you on hold for another hour or so! Extremely annoying
So I canceled my insurance as my vehicle was in a accident in 2023 I had a letter from td insurance telling me I was getting a refund issued back to my card of 1900 and received a check for 630. I call and the agent tells me there must have been a mistake on the letter now this is a insurance company and claiming they had made a error and refused to tell me what's going to happen to the 1200 the letter told me about. The claim process was nice but over all not the type of experience that a customer should receive.