TD Insurance Auto Insurance Reviews

Paid them for almost 12 years and 1 of my payments bounced because money got transferred to my savings automatically, they basically told me to get lost and now I need to find new insurance, they didn’t even let me argue my case to stay on monthly payments so, yea thats how much you’ll matter to them.
In all that time, I also had one small claim from a fender bender and my insurance stayed expensive the whole time.
Your just a number attached to a payment.

Hard to deal with the long wait times on hold and being left on hold for hours until the phone goes off after three hours.
They ask too many questions. Once at the dealership buying a new car they asked me a bunch of questions like address, birthdate, services I had with them, then what Alumni I was associated with. Well I didn't understand he was asking what University I had gone to. So he wasn't going to give me insurance until the car dealer talked to him. I was quite furious over it at the time.
I find over half the people I eventually get on the phone cannot do their jobs properly and take forever, They insist you listen to long winded statements and give or deny approval. Then insist to go over your policy again and see if you want to change it and even if you say leave it I am in a hurry they say they have to go over it anyways.
I'm done with this place after my car insurance runs out and going with an independent broker for the rest of my life.

This was my first company for auto insurance but in two months i realised that they are the extreme expensive one, they were charging me $654/month, and when i came to know that other companies they are asking me for only $270/month then i decided to cancel with them and they charged me $754 extra for cancellation and did not listen to me, i told them to give me the plan of 270 so i will continue with u but they are so rude and charged me extra 754 for cancelling with them, never ever go to them, just try some other companies then u will know the difference and u will see the real face of TD insurance.

I had been with TD home and Auto insurance for two years. I went on vacation and didn't realize my home insurance payment didn't clear. Instead of contacting me, I get home from vacation with a letter saying I had to pay out $3600 or my home insurance was cancelled. I paid the $3600. Then one month before my insurance was to renew. They took a payment out of my account. My payments before they made me payout were $325, the new payment they took was $390. Not telling me they upped my insurance. They told me I would get a refund, I advised them I didn't need a refund because it bounced as I didn't know they were going to take a payment. I cancelled the policy. They took a payment of 390 out again 4 days later. I then cancelled my home insurance & car insurance. It took 7days to get my refund for my home insurance. Then I needed a premium paid letter, to prove I didn't owe anything to TD. They told me I would not receive the premium paid letter for 10 business days. They refused to email the premium paid letter to the new insurance company or myself. So I can not get insurance for 10 business days. This is why I left this company. You are just a dollar sign or a number to TD, and they do not care about you. I would use TD as last resort. Dealing with TD has been a nightmare!

There are much better companies than this. Too expensive not worth service.

My experience with TD insurance was extremely disappointing. We filed an insurance claim, only to be informed later that they wouldn't cover it. To make matters worse, they increased our insurance premium immediately after, which felt like a blatant money grab. When we tried to address the situation on the phone, the representative's unprofessional behavior included laughter, making it clear that they didn't take our concerns seriously. This type of customer treatment is completely unacceptable

They're incredibly rude. They speak as though they don't need your service. The customer service is horrible.

TD Insurance asked me to install a Security monitoring device on my car as my car is a high risk vehicle. They were going to reimburse cost of installation.
I told them I was planning to change car and would install it on the new car as I was buying newer version of same vehicle.
By the time I found a vehicle and changed, they canceled reimbursement option without informing me and now have played the game of making me pay for the device with the threat of otherwise increasing my premium.
TD is an UNETHICAL organization so be careful when you deal with them.

Please avoid this company. On the phone for over 2 hours. Shop around! A customer service representative was rude and took over 2 hours to remove a truck off my policy

I signed up with TD Meloche Monnex for my home and auto policy. The first year the rates were good and they offered me an alumni discount. The customer service was great I was happy. Then I received notification that TD/Meloche Monnex was just going to merge. When it came to renewal time my car insurance by itself went up by $900 a year. I called and was like what...? They told me it was because I had a speeding ticket. Well, it was the same speeding ticket I had last year. They couldn't figure it out so they said a manager would follow up. That never happened. I called a month later and they said someone was still looking into it... I never heard back. They tried to tell me I would have to pay a cancellation fee even though I tried to sort this out before my renewal. I asked to speak with someone to dispute that. I never heard back. What a terrible process and on top of that all the representatives were extremely rude. All the representatives for TD/Meloche were wonderful. It's a shame...stay away