Car Insurance Reviews

TD Insurance Auto Insurance Reviews

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(565 reviews)
TD Insurance
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Unethical Business Practices

by Raza Ali on Oct 6, 2023
1 out of 5 stars

TD Insurance asked me to install a Security monitoring device on my car as my car is a high risk vehicle. They were going to reimburse cost of installation.
I told them I was planning to change car and would install it on the new car as I was buying newer version of same vehicle.
By the time I found a vehicle and changed, they canceled reimbursement option without informing me and now have played the game of making me pay for the device with the threat of otherwise increasing my premium.
TD is an UNETHICAL organization so be careful when you deal with them.

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Extremely long wait times

by Elite 161 on Oct 15, 2021
1 out of 5 stars

Please avoid this company. On the phone for over 2 hours. Shop around! A customer service representative was rude and took over 2 hours to remove a truck off my policy

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Terrible communication

by Amber Goltz on Aug 17, 2021
1 out of 5 stars

I signed up with TD Meloche Monnex for my home and auto policy. The first year the rates were good and they offered me an alumni discount. The customer service was great I was happy. Then I received notification that TD/Meloche Monnex was just going to merge. When it came to renewal time my car insurance by itself went up by $900 a year. I called and was like what...? They told me it was because I had a speeding ticket. Well, it was the same speeding ticket I had last year. They couldn't figure it out so they said a manager would follow up. That never happened. I called a month later and they said someone was still looking into it... I never heard back. They tried to tell me I would have to pay a cancellation fee even though I tried to sort this out before my renewal. I asked to speak with someone to dispute that. I never heard back. What a terrible process and on top of that all the representatives were extremely rude. All the representatives for TD/Meloche were wonderful. It's a shame...stay away

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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Ridiculous Customer Service

by Usman Bhatt on Jul 13, 2021
1 out of 5 stars

I have been with TD for more than 15 years.
Every year I thought it will get better next year but I think I was dreaming. I guess enough is enough. Very poor customer service. The staff is the script reader and has no focus on customer's needs. Long long wait times. Very frustrating.
I will never recommend this provider to anyone.

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0 stars customer service

by Radu Mircea Cozma on Apr 23, 2021
1.5 out of 5 stars

I called and waited 40 mins.
I called to discuss the renewal for the 3rd year with them.
Didn't get the discount promised if I use their app.
The agent had such a bad attitude and was so rude, that I decided:
"You know what, just cancel the policy (home and 2 cars)"

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Customer service

by Sarah D on Apr 20, 2021
4 out of 5 stars

Customer service is great. Cortney is one of the best by far. She very kind, chill and answers any questions without talking over me. Overall phone experience with her is fantastic. Keep up the vibes, love it.

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Impressively unprofessional

by Alex on Oct 20, 2020
1 out of 5 stars

Unprofessional service provided on many different levels including management! Incompetent staff who lack the knowledge to provide adequate reasoning for increasing premiums every year for the past 10 years! The company's culture is to train staff to not provide any customer service and to be extremely unprofessional and condescending! Next to impossible to get a hold of someone in the call center unless you are willing to be on the phone for hours listening to their hideous music while on hold! God forbid if you make a claim with them as they will make the process nothing but unbearable, complicated and inconvenient. Stay away from this poorly managed organization at all costs!

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Worst Insurance Company ever

by TD Customer of 14 years on Oct 16, 2020
1 out of 5 stars

TD is by far the worst insurance company. Extremely long waits over 2.5 hours if you are trying to reach out to customer service. If you are lucky enough to get connected (in case the call doesn't drop) the agents are rude and are not interested to listen to your concerns. TD make changes to your policy on their own and jack up your premium and start withdrawing money from your account without even informing you. Stay away from TD at all costs.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Poor customer service

by Dev on Aug 5, 2020
1 out of 5 stars

Long waiting hours. Uneducated customer representatives. They don’t know how to talk to a customer. I waited for an hour and I was talking very gently to him but all of a sudden he hanged up on me without even completing my request. Disappointed.

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