Poor customer service
by Dev on Aug 5, 2020
1 out of 5 stars
Car Insurance Reviews
TD Insurance Auto Insurance Reviews
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On the 17th of January 2020, I was involved in an accident. I was not at fault. And the at-fault party also uses TD Insurance. This meant I got the opportunity of experiencing TD Insurance from vehicle replacement to accident benefits to a body injury settlement. The staff were extremely excellent and fair. I got excellent amount for my car and I was able to buy a far better car with the funds given to me by TD Insurance. I enjoyed massages (physiotherapy) and psychotherapy sessions based on accident benefits. All the staff explained the entire process to me. The lady (adjuster) for the accident benefit was so kind and helped me through the shock of the Coronavirus period. I got constant checkup calls from the adjuster for the settlement. I got frequent letters from TD Insurance informing of changes in the process. This staff work across Canada and yet it feels as though live beside each other. You can feel the oneness of purpose and unity and service excellence from all of them. I am grateful and I am happy to be insured by TD Insurance. I was so encouraged that I improved my insurance policy to two insurance. The settlement was great. I highly strongly recommend TD Insurance. They are stable safe and secure. You are simply the BEST.
Long waiting hours. Uneducated customer representatives. They don’t know how to talk to a customer. I waited for an hour and I was talking very gently to him but all of a sudden he hanged up on me without even completing my request. Disappointed.