TD Insurance Auto Insurance Reviews

DO NOT get auto insurance with this company! I had one month left to pay and they canceled on me with NO notice. They said I didn't pay, when in fact the money came out of my account and I sent them proof. They didnt care. They STOLE money from me then canceled. Now NO company will sell me auto insurance because of these scammers. They may be cheaper than most places, but please don't let this happen to you, go with another provider. Because of them my insurance history is absoubtly toast.

High cancellation rates. Hour-long wait times. Significantly more expensive. Call center employees are extremely rude.

My husband wanted to add my car to his insurance policy. We called in and got a quote. We called back 2 days later to finalize things and the customer service representative was so disrespectful. We asked if the quotation can be reviewed as it was too high and we were prepared to increase our deductible. She just wouldn't listen, kept talking over you and wasn't helpful at all. We are definitely in the market for a new insurance provider.

I just got new car insurance from TD auto insurance Canada. I admit to missing one payment and was assured by the representative that my next payment would be deducted on the 21 of March. I put money down and waited for a notification from my bank for the deduction (which never came) I decided to call and let them know the situation. That representative was helpful even though he may have given me the wrong info. Another representative was helpful as well and did her job. However, another guy was the most awful supervisor and very rude. This guy made up his mind not to help out from the beginning. He listens to so many people and fails to understand each customer individually. He charged me the full amount of the insurance and told me there's nothing he can do. He told me to keep quiet whiles he spoke. Such awful awful customer service. Guys, I suggest trying another insurance. Please do not make the same mistake I made.

My adjuster was extremely uninformed in traffic laws, uninterested in my side of things, EXTREMELY rude, horrible attitude, no communications until I got a hold of her supervisor multiple times, and when she returned my call finally, I swear her attitude was intolerable. My health benefit adjuster failed to communicate or return my emails for WEEKS on end, to let me know how to proceed for reimbursement claims. I would NOT recommend them. Extremely unprofessional and uninformed employees.

Did an online quote for my car, got a normal price, proceeded to buy online BUT the system would not accept my VIN. So I called them and immediately the price went up 60%. Nothing changed except for the VIN. They gave me a long lecture on how VIN helps them identify the exact model and equipment and value of the vehicle but it is just a load of BS - my car has only one trim level.

Think twice before dealing with insurance company that starts by lying to you.

Paid them for almost 12 years and 1 of my payments bounced because money got transferred to my savings automatically, they basically told me to get lost and now I need to find new insurance, they didn’t even let me argue my case to stay on monthly payments so, yea thats how much you’ll matter to them.
In all that time, I also had one small claim from a fender bender and my insurance stayed expensive the whole time.
Your just a number attached to a payment.

Hard to deal with the long wait times on hold and being left on hold for hours until the phone goes off after three hours.
They ask too many questions. Once at the dealership buying a new car they asked me a bunch of questions like address, birthdate, services I had with them, then what Alumni I was associated with. Well I didn't understand he was asking what University I had gone to. So he wasn't going to give me insurance until the car dealer talked to him. I was quite furious over it at the time.
I find over half the people I eventually get on the phone cannot do their jobs properly and take forever, They insist you listen to long winded statements and give or deny approval. Then insist to go over your policy again and see if you want to change it and even if you say leave it I am in a hurry they say they have to go over it anyways.
I'm done with this place after my car insurance runs out and going with an independent broker for the rest of my life.

This was my first company for auto insurance but in two months i realised that they are the extreme expensive one, they were charging me $654/month, and when i came to know that other companies they are asking me for only $270/month then i decided to cancel with them and they charged me $754 extra for cancellation and did not listen to me, i told them to give me the plan of 270 so i will continue with u but they are so rude and charged me extra 754 for cancelling with them, never ever go to them, just try some other companies then u will know the difference and u will see the real face of TD insurance.

Please avoid this company. On the phone for over 2 hours. Shop around! A customer service representative was rude and took over 2 hours to remove a truck off my policy