Good insurance (home and auto)
by Marvin on Jul 26, 2024
5 out of 5 stars
The purpose of my review is to say “Thank you” to the customer service representative. This lady provided me with an excellent service. Unfortunately, the service she provided became unique. I wish her good luck in her professional career. Also, I wish everyone including myself to meet in our lives more people like her.
After being rear-ended I contacted my insurance. By December 27 they had my car arranged to go in get fixed. Agent was great to deal with she handled everything. Pointed out things I was not aware of. I recommend them highly.
Overall customer service was really good. Best service ever.
On the 17th of January 2020, I was involved in an accident. I was not at fault. And the at-fault party also uses TD Insurance. This meant I got the opportunity of experiencing TD Insurance from vehicle replacement to accident benefits to a body injury settlement. The staff were extremely excellent and fair. I got excellent amount for my car and I was able to buy a far better car with the funds given to me by TD Insurance. I enjoyed massages (physiotherapy) and psychotherapy sessions based on accident benefits. All the staff explained the entire process to me. The lady (adjuster) for the accident benefit was so kind and helped me through the shock of the Coronavirus period. I got constant checkup calls from the adjuster for the settlement. I got frequent letters from TD Insurance informing of changes in the process. This staff work across Canada and yet it feels as though live beside each other. You can feel the oneness of purpose and unity and service excellence from all of them. I am grateful and I am happy to be insured by TD Insurance. I was so encouraged that I improved my insurance policy to two insurance. The settlement was great. I highly strongly recommend TD Insurance. They are stable safe and secure. You are simply the BEST.
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I’m very grateful for the good service and very responsive TD Insurance advisor, specifically to one employee for assisting me very well.