TD Insurance Auto Insurance Reviews

I got a letter in the mail with my policy number and the amount due. I have called several times in order to pay this bill. They cannot find my policy number, they keep putting me on hold, transferring me and hanging up the line. Last time, I advised them and they said that they would call me back if it were to happen again..... Obviously, no one called back. This is completely unacceptable and frustrating.

I have been a customer for over 25 years. I have tried on a number of occasions to get through to them as a result of a call from them saying I need to review my auto policy.

The wait time is ridiculous. Their message just repeats on a loop, plus there is no opportunity to request a callback and no indication as to how long you will have to wait.

I know from past experience when you do finally get through, they are good to deal with, but getting to them is next to impossible. TD, you really need to do something to fix this issue.

You call and hold four hours and hours. They do not care to give you a callback solution to avoid hanging on. I am disillusioned by this company and how it manages its customer communications. Totally incompetent in my view.

Had to give 1 star because the review does not accept it if you do not put any. I know the value for money should probably be a bit higher but no, it is not a good value as the service for customer service does not exist. I actually have a theory that there is only one person answering all calls and another one doing the online one. Been trying since 08.30 and at 17.30 still did not manage to reach them. Started the day by calling their number, after over an hour I hung up thinking the call must be wrong somehow. Called back and chose the callback option. Get the call back maybe 30-45 min later and waited another 30 min with no answers.... did it again, the same thing, then tried thru the net, while simultaneously calling, 2.5 hours into the call the phone hung up. (after some 1.75 hours somehow got directed to website customer service, which could not do anything but redirect me). Then after roughly 2.75 hours on the site, I had to take care of my daughter because my waiting number just went magically from 2-3 instead of going down so of course in the 5 min someone on the site appears but I am not in front of the computer as like I said I took 5 min to make sure she was alright. So in that less than 5 min, the representative closed my window and because it is past the closing time I can not go back. Oh did I mentioned the website kicks me out before that 2.5 hours because it bugged and totally shut my customer service chat window... So yeah, I am now back on the phone since they are open until 2000, 30 min in, hope the wait won't be so bad this time since I wasted literally a day on this. All this to find out if there are fees in cancelling before the end of the contract with them as there is no way I am wasting time like this again. My consolation is that I actually did not have any emergency that required counselling as I would have been totally on my own... TD, I have seen and heard of bad customer service, but you are on your own level, way up there, or down depending which way you look at it.

I tried calling a few times. Have totally given up after 6 attempts. They should at least give the option to call you back, or tell you the approximate wait times! I’ve been a customer for many years, and I’m thinking of switching because they simply DONT PICK UP THE PHONE!

I remember when TD Insurance took pride in their business. This is the worst company I have had to deal with in recent months. Auto email responses promise a response to queries within 2 business days (or after) but no response yet and it has been about a month. In addition, agents promise to call back and of course that does not happen. You have to wait for over 1 hour with fingers crossed that you do not get disconnected and if you decide to request a call back it never happens. I have been waiting for 2 days now. TD Insurance - you lack pride and common decency. So sad that you have lost your vision.

I recently bought home insurance and wanted to add car insurance. I could not get anyone on phone - tried for a week - endless wait-times, no way to ask for call-back. There is no way that they would ever treat an actual claim in a timely manner. WORST CUSTOMER CALL EXPERIENCE EVER.

Horrible hold times for customer service, non-competitive rates, provide false information, so far have waited for 5 weeks for a refund on a cancelled policy. No call back from management on escalated calls. Offered no discount for reduced driving when no longer commuting to work due to COVID. Do yourself a huge favour and go elsewhere.

The worst customer service I’ve ever received. Wouldn’t recommend this company to anyone. They can’t even provide you with basic documents. I've been calling for a tax letter of premiums paid for 6 months. Still have yet to receive it. I’ve made so many complaints and phone calls I’ve lost track. I’ve had managers call me only to say they will call me right back and then they don’t.