TD Insurance Auto Insurance Reviews

Waited on hold for 3+ hours on 3 separate occasions over the past 24 months. There is also no option to be put in a queue and be phoned back, leaving you stranded on the line.
When requesting a renegotiation of my monthly payments they gave me no alternatives even when I informed them another company had made me a better deal.
Their customers are clearly not high on their priority list. It's a real shame considering I like banking with TD.

I got a letter in the mail with my policy number and the amount due. I have called several times in order to pay this bill. They cannot find my policy number, they keep putting me on hold, transferring me and hanging up the line. Last time, I advised them and they said that they would call me back if it were to happen again..... Obviously, no one called back. This is completely unacceptable and frustrating.

I have been a customer for over 25 years. I have tried on a number of occasions to get through to them as a result of a call from them saying I need to review my auto policy.

The wait time is ridiculous. Their message just repeats on a loop, plus there is no opportunity to request a callback and no indication as to how long you will have to wait.

I know from past experience when you do finally get through, they are good to deal with, but getting to them is next to impossible. TD, you really need to do something to fix this issue.

Horrible hold times for customer service, non-competitive rates, provide false information, so far have waited for 5 weeks for a refund on a cancelled policy. No call back from management on escalated calls. Offered no discount for reduced driving when no longer commuting to work due to COVID. Do yourself a huge favour and go elsewhere.

We have been loyal TD Meloche Monnex customers for over 25 years with zero accidents or auto claims. We never needed to use our insurance coverage until we were rear ended through no fault of our own on 3/20/2024. The way our claim was handled by TD Insurance was unethical and extremely frustrating. Our main complaints are:

- TOTAL LOSS - TD declared the vehicle a complete loss on 3/27 based on an estimate that was only 62% of the value of comparable replacement vehicles. I had to spend countless hours to convince them that they needed to re-assess this. Eventually, they did a vehicle tear down and found the extent of damages was supposedly equivalent to 100% of the value of comparable replacement vehicles and declared it a complete loss again on 4/15.
- LOW BALLING - We received completely bogus valuations on 4/2, 4/4, 4/8 and 4/10. Finally, we received a valuation on 4/17 which was 95% the value of comparable replacement vehicles and was an increase of $4600 or 20% higher than their first valuation. We finally agreed with this value so we could move forward with the settlement.
- RENTAL CAR SHENANIGANS - On 3/20, TD told us we didn't qualify for a rental car because we had removed the Grand Touring solution from our policy a few months prior. Because it was a no-fault accident, we did qualify for a rental car. Still, TD tried to tell me it would be up to 2 years to determine who was at fault because the accident occurred in BC while we were insured in AB. The RCMP declared it not our fault the same day, 3/20. It still took TD 3 days of calls before they arranged the rental car for us. Then they kept trying to take the rental car away with each bogus settlement they offered. I'm still fighting with them to reimburse me for rental car expenses from 4/17 to 4/22 more than 2 months after the accident.
- FEAR TACTICS - My son was driving the car when we were rear ended, and TD tried to insinuate repeatedly that we weren't covered at all because he wasn't on the policy. This is untrue, as he had a learner's permit and was covered through our insurance until he receives his Class 5 license.

The only positive was that they handled our medical claim fairly, and we received good medical coverage for 3 months after the accident.

RECOMMENDATION: Never accept the first few offers from your insurance company as they will always low ball you. Spend the time to research what the car and upgrades are really worth (depreciated) so that you can get a fair amount. Don't let them bully and scare you.

After my credit card was stolen and the number changed, I tried to update it online on multiple occasions, and it wasn't being updated for pre-authorized payments. I contacted TD insurance multiple times to resolve the issue so that I won't accidentally miss payments. Once I thought the issue was resolved, turned out my payment information wasn't updated and I missed two payments and my insurance was canceled for non-payment. I haven't received any notice of cancelation to my email or phone, nor I was notified about missed payments. Contacting TD insurance produced no results and no I am facing the consequences.

I was rear-ended at a red light (no fault) and TD INSURANCE HAS GHOSTED ME. I now have NO CAR, NO RENTAL, NO MONEY, and I am injured. It has been a MONTH since the accident.

After the accident, TD provided a rental car. Policy says $5000 in rental car expenses. They then took 3 weeks to get back to me to tell me that the car was written off. I was offered an insultingly low amount to replace my vehicle (which was completely paid off). I will have to pay out $5000 from my hard-earned savings to get anything close to reliable. I am a paramedic and need reliable transport to/from work in the worst weather conditions with highway driving.
After offering me the insulting claim amount, they gave me 2 DAYS to shop for, buy, insure, and license a new vehicle. They then TOOK MY RENTAL (after less than half of the $5000 amount had been used) and GHOSTED ME. COMPLETELY GHOSTED.
I have gotten NO MONEY AT ALL from TD, and have not been able to get a hold of the adjuster or a manager in over 7 business days (despite multiple calls and emails). I think they have blocked my phone number, or are screening my calls.
I have placed a deposit on a new vehicle, however cannot go pick it up until I pay for it. I cannot pay for it until I receive the claim amount from TD. I am stuck with NO CAR, NO RENTAL, NO MONEY, and NO CONTACT from TD.
Oh and also - when I called the mechanic to go pick up the license plate from the car (the DAY AFTER they told me it would be written off), I was told that TD had already had my car towed to the junkyard A WEEK AGO WITH THE LICENSE PLATE ON IT. So they towed my car to the junkyard a week before they even told me it would be written off, and now I have to pay for and use my time to go get a new license plate.
IS THIS EVEN LEGAL?
HEY TD - CALL ME BACK!!!!!!!!!!
My entire family has been insured with TD (4 cars and 2 houses) for 30 years. Never a claim. And this is how we are treated.

You call and hold four hours and hours. They do not care to give you a callback solution to avoid hanging on. I am disillusioned by this company and how it manages its customer communications. Totally incompetent in my view.

Had to give 1 star because the review does not accept it if you do not put any. I know the value for money should probably be a bit higher but no, it is not a good value as the service for customer service does not exist. I actually have a theory that there is only one person answering all calls and another one doing the online one. Been trying since 08.30 and at 17.30 still did not manage to reach them. Started the day by calling their number, after over an hour I hung up thinking the call must be wrong somehow. Called back and chose the callback option. Get the call back maybe 30-45 min later and waited another 30 min with no answers.... did it again, the same thing, then tried thru the net, while simultaneously calling, 2.5 hours into the call the phone hung up. (after some 1.75 hours somehow got directed to website customer service, which could not do anything but redirect me). Then after roughly 2.75 hours on the site, I had to take care of my daughter because my waiting number just went magically from 2-3 instead of going down so of course in the 5 min someone on the site appears but I am not in front of the computer as like I said I took 5 min to make sure she was alright. So in that less than 5 min, the representative closed my window and because it is past the closing time I can not go back. Oh did I mentioned the website kicks me out before that 2.5 hours because it bugged and totally shut my customer service chat window... So yeah, I am now back on the phone since they are open until 2000, 30 min in, hope the wait won't be so bad this time since I wasted literally a day on this. All this to find out if there are fees in cancelling before the end of the contract with them as there is no way I am wasting time like this again. My consolation is that I actually did not have any emergency that required counselling as I would have been totally on my own... TD, I have seen and heard of bad customer service, but you are on your own level, way up there, or down depending which way you look at it.