TD Insurance Auto Insurance Reviews

I am a TD client since 2013, recently my honda van got damaged in a recent hail in Calgary, Alberta. I filed the claim the next day, the advisor informed my car was a total loss, he was not too good with communication for a couple of weeks and then... he disappeared, for 2 months! I was calling their different numbers, sent hundreds of emails but got nothing for almost 60 days! I was only provided rental for only 1 week in this 2.5 months period of "no car". Eventually, someone got back to me to help and offered me $8500 for the van I bought in 2017 for $22,000! This vehicle was financed and I still have to pay $11,000 to the financial institution for this van. They aren't even giving any chance of negotiation. This is brutal and broke all my confidence in TD insurance... A big company with pathetic customer service.

In 2020, when a company doesn’t have a system that you can leave a phone number for them to call you back, instead of waiting for hours, it’s a company not worth my time and money. The shortest amount of time waiting: 1h10min, longest time waiting: 2h 47 min...AND STILL WAITING! Luckily, I got another phone so I called 2 brokers and got 2 quotes, which one of them is cheaper. So when they pick up, it will be: Thanks, cancel everything because you can’t answer your phone!

My car got damaged in a hail Strom in June. Now August and I'm still driving a rental car. Three times they changed my adjuster and none of my adjusters called me. I was leaving voicemails all the time, none return calls back. I waiting to get my car money and will shop for another insurance company. Not recommending TD insurance.

I have wasted over three days with this company. The last two days the entire server has been down and today when its up I have waited for half a day up to, 6 hours trying to reach this terrible company. When it finally reached it hung up on me right away. It is 2020, first of all, how is there not a call-back number and I have to sit and wait for someone to pick up all day without even giving me an anticipated time. This is insane to think a company like TD can have such inconsiderate and incompetent customer service. Complete waste of my time.

Requested callback function but when the phone rang, TD automated message said technical difficulties. Then tried waiting on hold instead, had to wait 95+ minutes. Terrible service. Also took a long time to get a quote on the claim amount.

I have multiple vehicles and a house insured with TD insurance and have been with them for many years but every single time I need to reach them I have to wait on hold for at least 2 hours and since COVID-19, at least 4-5 hours!!! My son just got his first car and had to wait 5 hours three months ago. As I type this review, I’ve been waiting for 4 hours because I am trading in one of our cars for another car and need to advise TD. This is absolutely unacceptable. Why do other companies offer a call-back solution instead of holding their customers on the line for hours and hours? The rest is good once you speak to someone but the waiting is terribly draining and very disappointing!

They didn't return calls until I left a message that I was calling a lawyer. No, I have been sent to another claim agent left message to guess what no return.

My adjuster was extremely uninformed in traffic laws, uninterested in my side of things, EXTREMELY rude, horrible attitude, no communications until I got a hold of her supervisor multiple times, and when she returned my call finally, I swear her attitude was intolerable. My health benefit adjuster failed to communicate or return my emails for WEEKS on end, to let me know how to proceed for reimbursement claims. I would NOT recommend them. Extremely unprofessional and uninformed employees.

I am happy I was able to find this site which explains a lot about TD Insurance. So I created a claim five days ago. The adjuster never answers my phone calls and now I understand that this is standard practice for TD Insurance. As I understand it will be wasting time trying to contact TD so I am going to file a claim to "General Insurance OmbudService". Let's see if it works or not