TD Insurance Auto Insurance Reviews

You call and hold four hours and hours. They do not care to give you a callback solution to avoid hanging on. I am disillusioned by this company and how it manages its customer communications. Totally incompetent in my view.

Had to give 1 star because the review does not accept it if you do not put any. I know the value for money should probably be a bit higher but no, it is not a good value as the service for customer service does not exist. I actually have a theory that there is only one person answering all calls and another one doing the online one. Been trying since 08.30 and at 17.30 still did not manage to reach them. Started the day by calling their number, after over an hour I hung up thinking the call must be wrong somehow. Called back and chose the callback option. Get the call back maybe 30-45 min later and waited another 30 min with no answers.... did it again, the same thing, then tried thru the net, while simultaneously calling, 2.5 hours into the call the phone hung up. (after some 1.75 hours somehow got directed to website customer service, which could not do anything but redirect me). Then after roughly 2.75 hours on the site, I had to take care of my daughter because my waiting number just went magically from 2-3 instead of going down so of course in the 5 min someone on the site appears but I am not in front of the computer as like I said I took 5 min to make sure she was alright. So in that less than 5 min, the representative closed my window and because it is past the closing time I can not go back. Oh did I mentioned the website kicks me out before that 2.5 hours because it bugged and totally shut my customer service chat window... So yeah, I am now back on the phone since they are open until 2000, 30 min in, hope the wait won't be so bad this time since I wasted literally a day on this. All this to find out if there are fees in cancelling before the end of the contract with them as there is no way I am wasting time like this again. My consolation is that I actually did not have any emergency that required counselling as I would have been totally on my own... TD, I have seen and heard of bad customer service, but you are on your own level, way up there, or down depending which way you look at it.

I tried calling a few times. Have totally given up after 6 attempts. They should at least give the option to call you back, or tell you the approximate wait times! I’ve been a customer for many years, and I’m thinking of switching because they simply DONT PICK UP THE PHONE!

I remember when TD Insurance took pride in their business. This is the worst company I have had to deal with in recent months. Auto email responses promise a response to queries within 2 business days (or after) but no response yet and it has been about a month. In addition, agents promise to call back and of course that does not happen. You have to wait for over 1 hour with fingers crossed that you do not get disconnected and if you decide to request a call back it never happens. I have been waiting for 2 days now. TD Insurance - you lack pride and common decency. So sad that you have lost your vision.

I recently bought home insurance and wanted to add car insurance. I could not get anyone on phone - tried for a week - endless wait-times, no way to ask for call-back. There is no way that they would ever treat an actual claim in a timely manner. WORST CUSTOMER CALL EXPERIENCE EVER.

Horrible hold times for customer service, non-competitive rates, provide false information, so far have waited for 5 weeks for a refund on a cancelled policy. No call back from management on escalated calls. Offered no discount for reduced driving when no longer commuting to work due to COVID. Do yourself a huge favour and go elsewhere.

The worst customer service I’ve ever received. Wouldn’t recommend this company to anyone. They can’t even provide you with basic documents. I've been calling for a tax letter of premiums paid for 6 months. Still have yet to receive it. I’ve made so many complaints and phone calls I’ve lost track. I’ve had managers call me only to say they will call me right back and then they don’t.

I have been with TD for many years. I have multiple cars and motorcycle insurance with them. Up till last year, I had my house insurance with them. They have decent rates and the best rates for my motorcycle that I have ever been able to find. The biggest reason I have given them only two stars is their customer service. It is absolutely unacceptable. I have spent multiple hours on hold with this company. Everyone has things to do in their life. We have careers, families, and all kinds of other things in life to take care of. Waiting on hold for hours at a time is completely unacceptable. Adopt a callback feature so people can go about their daily lives. We get it... you're busy. So are we. Get your act together soon or I am out. Too much time wasted listening to the same song playing over and over again.

Our auto claim adjuster was so rude to us even though the accident we have is not our fault! She keeps on repeating: you don't have collision coverage! Yes, we know that but the thing is I know the policy procedure the one who hit us our car is the one to be liable for our damage. She is degrading us imagine. We are paying our premium and we are not-at-fault of the accident we had! We are being hit by a trailer truck last Aug 13 and since it is the fault of that other driver and seen also in the police report the insurance of that third party will be the one liable for our damage. Seriously this adjuster doesn't know how to handle things and even her client. I was trying to call her manager for so many times but she is not returning my call.

I am a TD client since 2013, recently my honda van got damaged in a recent hail in Calgary, Alberta. I filed the claim the next day, the advisor informed my car was a total loss, he was not too good with communication for a couple of weeks and then... he disappeared, for 2 months! I was calling their different numbers, sent hundreds of emails but got nothing for almost 60 days! I was only provided rental for only 1 week in this 2.5 months period of "no car". Eventually, someone got back to me to help and offered me $8500 for the van I bought in 2017 for $22,000! This vehicle was financed and I still have to pay $11,000 to the financial institution for this van. They aren't even giving any chance of negotiation. This is brutal and broke all my confidence in TD insurance... A big company with pathetic customer service.