Rude adjuster
by Prettykite on Sep 1, 2020
1 out of 5 stars
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TD Insurance Auto Insurance Reviews
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In 2020, when a company doesn’t have a system that you can leave a phone number for them to call you back, instead of waiting for hours, it’s a company not worth my time and money. The shortest amount of time waiting: 1h10min, longest time waiting: 2h 47 min...AND STILL WAITING! Luckily, I got another phone so I called 2 brokers and got 2 quotes, which one of them is cheaper. So when they pick up, it will be: Thanks, cancel everything because you can’t answer your phone!
I have wasted over three days with this company. The last two days the entire server has been down and today when its up I have waited for half a day up to, 6 hours trying to reach this terrible company. When it finally reached it hung up on me right away. It is 2020, first of all, how is there not a call-back number and I have to sit and wait for someone to pick up all day without even giving me an anticipated time. This is insane to think a company like TD can have such inconsiderate and incompetent customer service. Complete waste of my time.
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Requested callback function but when the phone rang, TD automated message said technical difficulties. Then tried waiting on hold instead, had to wait 95+ minutes. Terrible service. Also took a long time to get a quote on the claim amount.
Our auto claim adjuster was so rude to us even though the accident we have is not our fault! She keeps on repeating: you don't have collision coverage! Yes, we know that but the thing is I know the policy procedure the one who hit us our car is the one to be liable for our damage. She is degrading us imagine. We are paying our premium and we are not-at-fault of the accident we had! We are being hit by a trailer truck last Aug 13 and since it is the fault of that other driver and seen also in the police report the insurance of that third party will be the one liable for our damage. Seriously this adjuster doesn't know how to handle things and even her client. I was trying to call her manager for so many times but she is not returning my call.