TD Insurance Auto Insurance Reviews

I had an accident with the police report of 0% responsibility. I spent much time reaching them even when I put the voice mail for the representative. They provided us wrong information regarding the garage where our vehicle was, resulted in many other difficulties and cost for us. Even after there was no contract with them, they deducted our monthly fee! I will definitely change my insurance for my new car.

Don't go with TD insurance! Their customer support is the worst I have ever seen. You are on hold for at least an hour with the same terrible music on loop every 10 seconds. I am so disappointed! I am changing over all my insurance to a new provider.

We've been with TD for 20 years for home and multiple vehicles/rvs etc. What was once excellent service has gone so far downhill, we will be switched providers this year. Spend hours on the phone, before getting dropped and they don't call you back. The only way to complete is another 1.5-hour wait on the phone, only to be dropped again.

We are trying to get an estimate to add to our auto policy. We have called 4 times at different times to add a car to our insurance policy. Each time we have been put into a queue. Each time waited for more than 30 minutes and there was no answer. There is no mention of the estimated time to reach an insurance agent and there is no call back service. We simply got frustrated and hung up.

These guys are the worst company I have ever experienced in handling their logistics for customer services. I would not recommend doing business with TD INSURANCE.

We will be looking for another insurance company for our home and automobiles upon the expiration of the policy.

Brutal - the VP of customer services should be fired.

Not just worst insurance company out there. But this is one of the worst companies you will ever have to deal with in your life and the customer service is beyond atrocious. I went through an absolute nightmare in the claims process in which they would not budge at all on their offer even though I showed many comparable vehicles for more. Just to add a vehicle, or get your summer vehicle from fire/theft insurance back to full, will take you min 45 min to an hour if you are lucky. The company literally gets slower and less efficient every time I have to deal with them. Even their music while you are on hold will quiet down like someone may have come to the phone then it triples in volume and just blasts in your ear. I almost swear this company is trying to make this experience as unpleasant as possible it is that obviously terrible.

I reversed my parking insurance back to full-coverage 2 weeks early and was charged an extra $565. For 2 weeks?

However, their rates are cheaper than anywhere else I have found

Wait times online are absurd, but when you do finally reach a service agent they are typically very nice and helpful.

Very very bad communication. If you want to reach a TD agent you can wait up to several hours. They keep on increasing high rate for car insurance every year, not worth and do not recommend TD .

I was shocked by the $400+ increase in the renewal. The effective date was mid March, but TD programmed my PAP to start in Feb. I called to stop the PAP to start in Feb because I want to consider cancelling the auto insurance with TD. I was told that if I cancel it before effective date in mid March, a full refund will be made. I did cancel the renewal and I received a notice saying that it will take them 30 business days from the Notice date to do the refund. In addition to the call experience, I called so many times and follow-up so many times and each time you wait on someone to answer you call.

Shocked by the cost of our renewal in 2020. Shopped around and paying 100 less per month with another insurer even with monthly program cost.

Happy to leave TD. Tried to get a hold of them by phone earlier last year and on hold for over 4 hours and no one answered. Covid is not an excuse (as the recording kept saying) when every other company can answer in a timely way.

Was calling to switch my current auto to a new vehicle and could NOT get through. Currently on hold while trying for the 5th time, 4th day in a row. If service is this terrible when I want to GIVE them business I can’t imagine IF I needed them!