TD Insurance Auto Insurance Reviews

They have too few customer service reps. When I finally got through I was told how the charges would go through to which I agreed. They didn't go through as agreed (charged to credit card) and debited my bank account without my permission. Since there was a balance outstanding, because the full amount wasn't debited, I couldn't get access to my account online because there was a balance outstanding? Ridiculous...

I have been a customer for over 25 years. I have tried on a number of occasions to get through to them as a result of a call from them saying I need to review my auto policy.

The wait time is ridiculous. Their message just repeats on a loop, plus there is no opportunity to request a callback and no indication as to how long you will have to wait.

I know from past experience when you do finally get through, they are good to deal with, but getting to them is next to impossible. TD, you really need to do something to fix this issue.

For 3 days I've been trying to reach TD Insurance. I've waited on hold for 14 hours total. I even set alarms to call right when they say the line opens (both today and yesterday). All I want is to update my contact info so that I can access my policy. When I try to do this online, it says I need to call in, but nobody answers the phone. They don't care at all about their policyholders. This is a nightmare, and this is horrible customer service. There was no delay in taking my payment however - that was processed immediately!

They are harder to reach than Bell Canada and Rogers combined but if that's not bad bad enough, you have to hear French while you wait for hours for no one to answer.

This has been going on since Covid started and that's the excuse they're using.

I've been with them for a long time but it's time to go, they are completely useless now.

Been on hold for 4 hours
Coming up on 19:00 Eastern
No Estimated wait time
Just mind-numbing music record loop
This is how TD Treats existing customers now.

I am going to follow APEGA's advice and change to another insurer

Something is wrong with this company. It's like they don't want to be in the insurance business anymore. I've been with them for over 20 years and will be moving all my business elsewhere.

Waited over an hour on the phone just to renew my home insurance in October. Will be finding someone else next year.

After they raised my auto-renewal premiums by 20% for no reason (20+ years accident-free), I shopped around and found another broker that was 60% less expensive. When trying to call them to let them know I won't be renewing, the phone system indicated a 1 to 2-hour wait just to talk to a rep.

Last week I tried to obtain a TD Insurance car quote online about 7 times, each of them ending "we are experiencing issues..., contact us 1-877...) So I called and ended up listening to the hold music for 2h 48m for TD Insurance Call Centre agent. After I got a quote, I was given a case number and was instructed to call back with a VIN number once I have the car. I asked whether there is another number for already existing pre-filled quotes and learnt that no, I would have to call 1-877 again and wait for over 2 hours to get a policy. Today, I spent 3h 56 minutes from 12:03pm to 3:59pm listening sickening music that makes you brain dead, after which the call dropped. As I need to pick up my car today and I do not have another policy, I called back. It has been already 2h 12m as I am on the second bout of sickening hold music, completely drained after the current total 6 h 8 minutes hold. And I don't know how it will go once I reach 4 hours again.

Impossible to contact this company and the online system is a nightmare! Go elsewhere. Imagine having an accident and not being able to contact, imagine buying a new car and you can't contact... it happens all the time! I can't wait till my contract is up I am going to-another company...

It has been so impossible to contact my TD Ins., I have had to cancel my insurance policy via snail mail ($11.35 Canada Post). I received a notice on Oct. 27th that this was done, and that I would be receiving a refund. Instead of a refund, they debited my account for the amount of the reimbursement. I have sent another registered letter ($11.35 Canada Post) to get the money back they took, to obtain my policy cancellation refund and to pay the postage costs I endured. To debit someone's account without authorization is illegal. The fact that this is done by a bank is worrisome. The letter was posted on Nov. 6th, I await a response.

I've been a long time customer of Meloche Monnex... Well, now they call it TD Direct Insurance. It has really gone downhill over the years. You used to be able to phone in and reach an agent pretty quickly. But sadly in the last 2 to 3 years, things have become horrible. The website to do so-called self-service is a joke (free-form text you type in... and wait for an answer?). And I've waited 45 minutes on hold, I've waited 25 minutes, I've waited an hour and given up. How can one plan to make a change if you don't know if you need 20 minutes, 30 minutes, 50 minutes, 1 hour on hold, then a further 30 to 40 minutes talking to the agent? Just sad how low on staff they are now. Planning a change.