TD Insurance Auto Insurance Reviews

Something is wrong with this company. It's like they don't want to be in the insurance business anymore. I've been with them for over 20 years and will be moving all my business elsewhere.

Waited over an hour on the phone just to renew my home insurance in October. Will be finding someone else next year.

After they raised my auto-renewal premiums by 20% for no reason (20+ years accident-free), I shopped around and found another broker that was 60% less expensive. When trying to call them to let them know I won't be renewing, the phone system indicated a 1 to 2-hour wait just to talk to a rep.

It has been so impossible to contact my TD Ins., I have had to cancel my insurance policy via snail mail ($11.35 Canada Post). I received a notice on Oct. 27th that this was done, and that I would be receiving a refund. Instead of a refund, they debited my account for the amount of the reimbursement. I have sent another registered letter ($11.35 Canada Post) to get the money back they took, to obtain my policy cancellation refund and to pay the postage costs I endured. To debit someone's account without authorization is illegal. The fact that this is done by a bank is worrisome. The letter was posted on Nov. 6th, I await a response.

Don't buy insurance here. No one answers the phone. 1 hour and 15 minutes and still no one answering. 15 minutes I can handle but when it's over an hour that's crazy. All I want to do is cancel my insurance.

I tried to call them, the system put me on hold for 20 min and then dropped the line. It happened 2 times. I greatly regret that I brought my lightly damaged luxury car to TD Insurance claim centre. They said that they will assess the damage on-site, instead, they just confiscated my car! They sold my car to somebody shop in Burlington and offered compensation to me that was not matching the car value. The process was slow, took about 3 weeks to negotiate compensation with them and another couple of weeks to get the money.

Their customer service has gone from good to awe-full. Wait times are beyond acceptable just to finally get through to incompetence. They tell you to go online to manage your account. The online portal is useless and the online chat is not available. Talking with one of the representatives was poor.

I've spent countless hours on the phone to get through to uninformed agents who have been able to answer my questions and keep passing me around and having me call other numbers. What is the point of having insurance and paying premiums if they become impossible to use! Seems like a scam - look elsewhere for your coverage, in my opinion!

I have spent over 5 hours on hold in the past three weeks trying to make a change to my policy and to enroll in the TD MyAdvantage program. It took three calls to get the activation code to enroll in the program. After the third call, the code did not work, so I am still not enrolled. Each time I am on hold for at least an hour, oftentimes I just get disconnected while waiting for the next person. Absolutely the worst customer service I have ever experienced.

Horrible hold times for customer service, non-competitive rates, provide false information, so far have waited for 5 weeks for a refund on a cancelled policy. No call back from management on escalated calls. Offered no discount for reduced driving when no longer commuting to work due to COVID. Do yourself a huge favour and go elsewhere.

I've tried to call them 3 times now to add a car to the policy... All 3 times on hold over 40 minutes and have not been able to reach a single person. I don't know how they are in business... But their customer service is horrible. Can't wait to switch.

If I could give a lower rating I would... but I can't. Spent over an hour on hold to only be disconnected. Tried again the next day and the same thing happened. So I went a different route by sending a message on their website, after writing my long message it didn't let me send it as the "function was unavailable"... So I turned to Twitter to get information and get my question answered only to be told to try phoning them again. Absolutely useless!