TD Insurance Auto Insurance Reviews

I purchased a new vehicle and have been waiting on hold for almost two hours this is ridiculous!!! I was already considering getting quotes for other companies, now I will for sure! Will have a new insurance company very soon! Terrible, terrible service!!!

I've tried on 4 different occasions in 2 months to connect. I've waited over 2.5 hours each time and have not been able to get through. Good thing my inquiry is not urgent. The message says that due to current call volume... That's not true... How can CURRENT call volume be over 2 months. They need more service agents. People are out of work due to COVID... How about hiring more call agents?

You cannot send an email and every time you call you to wait over 1.5 hours to speak to someone. Their prices are not competitive and every time I tried to speak to someone about getting a better rate I was given false information and then told there was nothing they can do. Even once we spoke to a manager there was still nothing they can do. Very frustrating after spending so many hours on the phone for nothing. Today I was calling to cancel my policy since I got a better rate somewhere else... It has now been over 2 hours and nobody answers me. This is beyond nuts!

Thankfully we haven't had to make any claims, god knows how long we'd have to wait for that!

Trying to cancel policy for one of our cars. I've been on the live chat queue for 35 minutes and moved 4 spaces. I've been on the phone for over an hour at this point and have yet to reach someone. It takes about 4 minutes just to get into a queue as the automated script won't shut up.

TD may be a bit cheaper than other insurers, but that's probably because you can never actually speak to anyone without going insane first.

I sat on hold for the ridiculous amount of time, two hours and 44 minutes only to be disconnected.

This is the second attempt at getting a simple thing done that for some reason won't allow me to do it online and I've been on hold for almost 4 hours total without talking to an agent.

I'll be taking my business elsewhere because there is no way anyone could think this is acceptable.

08-21-20 I have had to call TD 4 times in the last month just to update and change my policy. I have had to wait on hold anywhere from 50 min to 90 min. This is unacceptable. Who has this time to sit and wait ? I have even called their claims division to try and circumvent the system, and it is the same.

In 2020, when a company doesn’t have a system that you can leave a phone number for them to call you back, instead of waiting for hours, it’s a company not worth my time and money. The shortest amount of time waiting: 1h10min, longest time waiting: 2h 47 min...AND STILL WAITING! Luckily, I got another phone so I called 2 brokers and got 2 quotes, which one of them is cheaper. So when they pick up, it will be: Thanks, cancel everything because you can’t answer your phone!

Car insurance premium rising every year. Yet unable to get through to an agent by phone or online. Unless you have enough time on your hands to wait for who knows how long? Hopefully, you don't get transferred that is another hold time. I couldn't even get access to the website for a few days with no reason for the problem? This is just so I could pay for my coverage? I've never had so much pain trying to give someone money. When I finally got through they decided to tack on a late penalty! That was it for me. Cancelled. They wouldn't rescind the penalty. So for $25 they lost over $1000. Never use TD for insurance. They do not have enough "service" people to handle what business they have. I'm just glad I didn't have to file a claim. That must be scary.

Worst customer service EVER! I first called them to sign up for the insurance and everything went smoothly. They answered within minutes! But after that whenever I called to fix their MISTAKES (They didn't include my partner's name in the documents, our online account didn't work, we didn't receive our document on time!) I had to wait in line for 3 to 4 hours!

I have been trying to get hold of them and they put me in hold for hours. They increased my premium without providing any explanation. They are very expensive and should not be in business.