TD Insurance Auto Insurance Reviews

By far the worst insurance company I have ever dealt with!!! They're just money-hungry people, you would have thought that because you are paying a well-known bank that you will be fine and everything. Well in this case TD isn’t!! They are good in their day-to-day banking needs and business banking but not for auto insurance. Still waiting for my car to be fixed and it’s been a whole month, haven’t been approved and then to top it’s they missed up on my address so my premium amount changed. I had to pay a cancellation fee for me to leave this stupid insurance and get a better quote from somewhere else. STAY AWAY FROM TD INSURANCE!

Not just worst insurance company out there. But this is one of the worst companies you will ever have to deal with in your life and the customer service is beyond atrocious. I went through an absolute nightmare in the claims process in which they would not budge at all on their offer even though I showed many comparable vehicles for more. Just to add a vehicle, or get your summer vehicle from fire/theft insurance back to full, will take you min 45 min to an hour if you are lucky. The company literally gets slower and less efficient every time I have to deal with them. Even their music while you are on hold will quiet down like someone may have come to the phone then it triples in volume and just blasts in your ear. I almost swear this company is trying to make this experience as unpleasant as possible it is that obviously terrible.

I made a claim 2 months ago and it is still not finalized.
I have been charged premiums for 2 additional months so far and the insurance adjuster does not respond to any of my messages as to why I am still being charged.
They lost my business on the new car I just purchased.

Recently I had got into an accident and filed my claim and after called them so many times and trying to reach them which is the hardest thing. You cannot reach these scammers easily my claim is still pending for the past 5 months and now the adjuster told me they are denying my claim as they told me my car damage did not happen from an accident when I told them I want to take my car fix myself and sort this myself they told me I can pick my car. Apparently, there is a 6000$ storage charge in my car and they killed my car value and the worst part they lied that they want to keep the car in their yard as it won't cost any storage but my car is in some auto shop in Toronto. Really fraud and scamming insurance company. I will go to court for this but people stay away from them they are fraudsters. I want to give them 0 stars but there is no option for it.

I am a TD client since 2013, recently my honda van got damaged in a recent hail in Calgary, Alberta. I filed the claim the next day, the advisor informed my car was a total loss, he was not too good with communication for a couple of weeks and then... he disappeared, for 2 months! I was calling their different numbers, sent hundreds of emails but got nothing for almost 60 days! I was only provided rental for only 1 week in this 2.5 months period of "no car". Eventually, someone got back to me to help and offered me $8500 for the van I bought in 2017 for $22,000! This vehicle was financed and I still have to pay $11,000 to the financial institution for this van. They aren't even giving any chance of negotiation. This is brutal and broke all my confidence in TD insurance... A big company with pathetic customer service.

On June 13th we purchased a new 2020 Denali XL. While driving to the registry from the dealership we were hit by the hail storm and the vehicle was destroyed. Hail went through the roof, broke every panel on the vehicle and the windows were shattered. After filing a claim with TD Insurance the vehicle sat at the dealership for almost a month waiting to be towed to an adjuster. A month into the claim and the vehicle is still sitting at a scrap yard with no plan of how to move forward, all while we are paying for a rental. Our adjuster won’t return calls or emails. I would caution anyone to choose TD insurance. We choose TD because of the professional/alumni incentives, but no amount of savings will ever recover the cost of this experience.

I had a claim for my new truck. It got hit while parked and was totalled. TD did not want to replace the vehicle (even though we paid an extra premium) and forced us to repair it. Repairs took several months and happened to be completed during the peak of the COVID 19 pandemic. Instead of waiting for the situation to get better they decided to cancel the payment extension of our rental and gave us a day to coordinate pick up and drop off of our car and car rental. They had no consideration for us nor the current situation affecting the entire world - not even exceptional circumstances could get TD to implement some decent customer service. So sad.

We had our car hit by another driver.
He provided us with his insurance with was also TD and his drivers license.
We had a collision report prepared by the police.
we contacted TD to have the car fixed.
It took them 3 days to contact us.
They said we need to wait another 10 business days till they contact the other insurance even though it is TD. We could not have any car rental and we have been without a car for three weeks now and there is still no date settled when we can have our car fixed.
Unbelievably slow and useless insurance.

My mother used this unscrupulous company for her insurance. She got in an accident. Wasn't her fault. And they never settled her claim even though she sent all the necessary paperwork back to the adjuster. Adora F. He kept stalling. Lying. And finally. 4 months later my mum passed away. Due to some of the injuries she sustained while the accident. Then as executor of her estate, I noticed they. Kept taking premiums from her account. When she never had a car since her accident. So they knew this as. They never settled her claim. I'm trying to get closure on this. Case and all they do is put up more and more blocks or ask me for signatures from my dead mother. Even the TD Bank manager who was working with me to settle this was shocked at how absolutely difficult they are being. Looks like I'm going to have to sue! Because they refuse to accept that I'm the executor. Even though. TD waived to probate and deemed me executor. I can't believe that a chartered bank. As credible as TD. Would allow this criminal scam company under their umbrella. Don't use this Company TD Insurance is a scam and will never pay and keep taking premiums when not entitled. I had to close my mum's account to get them to stop. As they didn't accept the death certificate either.

I've been waiting for over a year for TD claims adjuster to contact my adjuster. I have been trying for a month to connect with the TD claims adjuster and nothing! I have escalated my situation, but nothing! I have tried getting in touch with his managers and surprise, nothing! Getting fed up with TD! They admitted fault 6 months ago but I have been ghosted thru the entire process!
I don’t recommend TD insurance for anyone!!! Two thumbs down!