TD Insurance Auto Insurance Reviews

They refuse to pay a claim as they give you the run around for over a year but still take their money out of your bank account for over a year on a vehicle that you don't even have anymore. It still hasn't been resolved.

I tried to call them, the system put me on hold for 20 min and then dropped the line. It happened 2 times. I greatly regret that I brought my lightly damaged luxury car to TD Insurance claim centre. They said that they will assess the damage on-site, instead, they just confiscated my car! They sold my car to somebody shop in Burlington and offered compensation to me that was not matching the car value. The process was slow, took about 3 weeks to negotiate compensation with them and another couple of weeks to get the money.

TD Insurance is the worst insurance in the world! I made a claim in May 2020 and didn’t get my claim dealt with till September 2020! Do Not Insure Your Car Or Anything With TD.

I had a tree fall on a trailer insured on its maiden voyage. I previously had insured a tent for 7 years. The first call they claimed it wasn’t insurance. The next call they figured out their error. Took them a month to appraise. So we purchased a cover to protect the dime-size hole made by a puncture. Well, they don’t patch! They replace so a new roof writes off the trailer. Useless insurance company. It was out one day and they claim it devalued 1100$. A very expensive night!

Recently I had got into an accident and filed my claim and after called them so many times and trying to reach them which is the hardest thing. You cannot reach these scammers easily my claim is still pending for the past 5 months and now the adjuster told me they are denying my claim as they told me my car damage did not happen from an accident when I told them I want to take my car fix myself and sort this myself they told me I can pick my car. Apparently, there is a 6000$ storage charge in my car and they killed my car value and the worst part they lied that they want to keep the car in their yard as it won't cost any storage but my car is in some auto shop in Toronto. Really fraud and scamming insurance company. I will go to court for this but people stay away from them they are fraudsters. I want to give them 0 stars but there is no option for it.

I am a TD client since 2013, recently my honda van got damaged in a recent hail in Calgary, Alberta. I filed the claim the next day, the advisor informed my car was a total loss, he was not too good with communication for a couple of weeks and then... he disappeared, for 2 months! I was calling their different numbers, sent hundreds of emails but got nothing for almost 60 days! I was only provided rental for only 1 week in this 2.5 months period of "no car". Eventually, someone got back to me to help and offered me $8500 for the van I bought in 2017 for $22,000! This vehicle was financed and I still have to pay $11,000 to the financial institution for this van. They aren't even giving any chance of negotiation. This is brutal and broke all my confidence in TD insurance... A big company with pathetic customer service.

My car got damaged in a hail Strom in June. Now August and I'm still driving a rental car. Three times they changed my adjuster and none of my adjusters called me. I was leaving voicemails all the time, none return calls back. I waiting to get my car money and will shop for another insurance company. Not recommending TD insurance.

I used TD Insurance's auto expert shop for my claim in mid-June. It was a simple claim - I had had a bottle smashed through my back window, shattering it and damaging the door as I was driving. First, when I inquired about using my own shop, their representative, misinformed me that the only reason they ever sublet out work is when there is something wrong with the censors or console electronic system on the vehicle. I agree to use their shop, with the promise that the work was guaranteed. They proceeded to put a completely different colour of tinting on the window, AND tore apart my car door, reattaching pieces of the frame with sticky tack and double-sided tape - I wish I was joking. The piece fell off shortly after the work was done, and I came back to them demanding that they reimburse my preferred shop (Honda) to repair the vehicle properly with brand new parts. Their detailing contractor also left a RAZOR BLADE on my back seat, exposed, after removing the incorrect tint. I ended up having to source the correct tint myself, and arrange all the appointments to have the right colour put on. The repairs weren't actually complete until early August. This should have been a 5-day job. My question is, if TD is willing to cut corners like this, what other subpar work are they doing to people's engines and mechanical parts? After all this workmanship and inconvenience to me, they refuse to refund me my full deductible. I will never ever use a TD product again after this experience. In addition, service from my adjuster was slow, not thorough, and unhelpful. Communication was unclear.

Submitted home/auto claims due to the recent June 13th hail storm. TD INSURANCE is a complete utter disappointment. I would suggest avoiding at all costs. I regret not going with other insurance companies able to handle/process actual claims and provide customer service support when needed most. After nearly 2 months I have yet to finalize any of my 3 open claims. The adjuster assigned to my auto claims - complete fail. Good luck trying to contact via phone/email.

Requested callback function but when the phone rang, TD automated message said technical difficulties. Then tried waiting on hold instead, had to wait 95+ minutes. Terrible service. Also took a long time to get a quote on the claim amount.