Car Insurance Reviews
TD Insurance Auto Insurance Reviews
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(568 reviews)
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Agent/rep attitude (32)
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Agent/rep callbacks (24)
Agent/rep knowledge (31)
Agent/rep language skills (3)
App to track driving (4)
Billing/payments (94)
Broker experience (1)
Cancellation experience (76)
Cancellation fee (10)
Claim - adjuster (29)
Claim - denial (9)
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Claim - repair shop (31)
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Claim - towing (1)
Claim - windshield/glass (4)
Claim payout amount (7)
Claim processing time (41)
Complaints/ombudsman (13)
COVID Handling (4)
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Email/message wait time (12)
Insurance Rates, Prices (47)
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Late payment fee / NSF (9)
Legal actions (3)
Mobile app experience (2)
New purchase experience (1)
On-hold times/transfers (15)
Online quoting (2)
Paper mail experience (2)
Parking/pausing policy (2)
Phone wait times (102)
Policy changes experience (18)
Policy clarity (4)
Policy coverage (39)
Rates after claim (3)
Rates at renewal (38)
Rates competitiveness (25)
Rates for bad drivers (7)
Rates for good drivers (17)
Rates for long-term clients (2)
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Rates for seniors (1)
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Rates in bundle (17)
Refund (3)
Renewal experience (10)
Rewards (1)
Snow, Hail, Damage (4)
Trailer/motorhome (2)
Website experience (13)
Wind, Hurricane Damage (1)
Review author
I had a claim for my new truck. It got hit while parked and was totalled. TD did not want to replace the vehicle (even though we paid an extra premium) and forced us to repair it. Repairs took several months and happened to be completed during the peak of the COVID 19 pandemic. Instead of waiting for the situation to get better they decided to cancel the payment extension of our rental and gave us a day to coordinate pick up and drop off of our car and car rental. They had no consideration for us nor the current situation affecting the entire world - not even exceptional circumstances could get TD to implement some decent customer service. So sad.