TD Insurance Auto Insurance Reviews

We had recently put through a claim on our auto insurance policy for a not-at-fault accident. To say our experience with TD Insurance has been a nightmare is an understatement. Our adjuster Adam refused to answer phone calls, ignored emails for days, lied about sending out a payout check and even went against TD's own policy. We will 100% be switching insurance providers immediately and I strongly advise anyone reading this to stay far away from TD Insurance. Insurance is affordable however it's when you put in a claim that the nightmare begins.

0 stars isn't an option. Anything that was accomplished on my claim was solely because I did it. I went through 4 advisors over 2.5 months and they're all completely lost. My last 2 advisors were with a 3rd party company and in a different time zone. One advisor refused to use a phone. Multiple mistakes, had to explain how my policy works to the advisors. Save your money for a company that will at least do some work. I've been waiting 2 months for 2 separate escalation calls. Service doesn't exist here. No one at TD Insurance cares about you.

No communication, no response, lack of professionalism. The individual had not responded to phone calls or my emails ( which I left well more than 20). This individual only responded when one of their co-workers called me and sounded disturbed that this agent had not communicated properly.

Our auto claim adjuster was so rude to us even though the accident we have is not our fault! She keeps on repeating: you don't have collision coverage! Yes, we know that but the thing is I know the policy procedure the one who hit us our car is the one to be liable for our damage. She is degrading us imagine. We are paying our premium and we are not-at-fault of the accident we had! We are being hit by a trailer truck last Aug 13 and since it is the fault of that other driver and seen also in the police report the insurance of that third party will be the one liable for our damage. Seriously this adjuster doesn't know how to handle things and even her client. I was trying to call her manager for so many times but she is not returning my call.

I had a not-at-fault motor vehicle accident in 2018. I went through 7 adjusters and had to contact the insurance ombudsman to get any action. Then as an apology, they were sending a 50 visa gift card that 3 months later was not received. What a joke! The next year my premiums went up to $150.00, now this year up another 250.00 absurd! When I called to complain about my premium which I was given 24 days renewal notice, again, not acceptable! After being on hold for 2 hours and 24 mins all I kept being told was apologies, for the wait time, and all the insurance companies were going up to mine 15%. I informed the girl that during my 2 hour wait time I had time to get many quotes all less than what I am paying currently! One with a big name was the same as my new premium but insuring both my 4 runners and my husband's Toyota truck with full coverage. She then proceeded to tell me that she can lower my premium by removing full coverage on my vehicle. Seriously? After 35 years + banking with TD and insurance with them for 25+ years, then can take a hike! Avoid them at all costs! No COVID relief either thanks TD for a whole lot of nothing!

My car got damaged in a hail Strom in June. Now August and I'm still driving a rental car. Three times they changed my adjuster and none of my adjusters called me. I was leaving voicemails all the time, none return calls back. I waiting to get my car money and will shop for another insurance company. Not recommending TD insurance.

I used TD Insurance's auto expert shop for my claim in mid-June. It was a simple claim - I had had a bottle smashed through my back window, shattering it and damaging the door as I was driving. First, when I inquired about using my own shop, their representative, misinformed me that the only reason they ever sublet out work is when there is something wrong with the censors or console electronic system on the vehicle. I agree to use their shop, with the promise that the work was guaranteed. They proceeded to put a completely different colour of tinting on the window, AND tore apart my car door, reattaching pieces of the frame with sticky tack and double-sided tape - I wish I was joking. The piece fell off shortly after the work was done, and I came back to them demanding that they reimburse my preferred shop (Honda) to repair the vehicle properly with brand new parts. Their detailing contractor also left a RAZOR BLADE on my back seat, exposed, after removing the incorrect tint. I ended up having to source the correct tint myself, and arrange all the appointments to have the right colour put on. The repairs weren't actually complete until early August. This should have been a 5-day job. My question is, if TD is willing to cut corners like this, what other subpar work are they doing to people's engines and mechanical parts? After all this workmanship and inconvenience to me, they refuse to refund me my full deductible. I will never ever use a TD product again after this experience. In addition, service from my adjuster was slow, not thorough, and unhelpful. Communication was unclear.

TD used to be excellent - low prices, responsive call center. Now I'm not able to contact them by phone, email, or online secure messaging which claims 2 business days maximum. I had an auto claim - two weeks for my adjuster to return my call after I pretended to have a new claim and had to escalate to their manager. I told them to not renew my home policy, yet once again I have to sit on hold for hours to avoid getting charged for something I don't want. Very disappointing, as another user mentioned, their service declined amazingly quickly.

Submitted home/auto claims due to the recent June 13th hail storm. TD INSURANCE is a complete utter disappointment. I would suggest avoiding at all costs. I regret not going with other insurance companies able to handle/process actual claims and provide customer service support when needed most. After nearly 2 months I have yet to finalize any of my 3 open claims. The adjuster assigned to my auto claims - complete fail. Good luck trying to contact via phone/email.