TD Insurance Auto Insurance Reviews

Unprofessional service provided on many different levels including management! Incompetent staff who lack the knowledge to provide adequate reasoning for increasing premiums every year for the past 10 years! The company's culture is to train staff to not provide any customer service and to be extremely unprofessional and condescending! Next to impossible to get a hold of someone in the call center unless you are willing to be on the phone for hours listening to their hideous music while on hold! God forbid if you make a claim with them as they will make the process nothing but unbearable, complicated and inconvenient. Stay away from this poorly managed organization at all costs!

TD Insurance is a mere shell of their former excellence. Customer service is now terrible, phone calls go unanswered. My auto rates just increased by 20% for no reason. Three representatives gave me 3 different reasons for the increase. Obviously, just poor management or profit bumping. We have perfect driving records and claim-free. We’re switching to a better-managed carrier. Unfortunately, many others will probably do the same, leaving TD insurance with even fewer clients, and their rates will keep increasing.

TD is by far the worst insurance company. Extremely long waits over 2.5 hours if you are trying to reach out to customer service. If you are lucky enough to get connected (in case the call doesn't drop) the agents are rude and are not interested to listen to your concerns. TD make changes to your policy on their own and jack up your premium and start withdrawing money from your account without even informing you. Stay away from TD at all costs.

I was a customer of TD auto insurance in Kingston, Ontario, for one year with a new car. And most of this year is the pandemic year 2020, which means minimum driving. I just drove 3000km with no claims and no records of any kind. My reward for my good driving history is the increase of 20 dollars in my monthly payment during the renewal process. I asked them to rethink my rate, and they told me to cancel. And I did it immediately. It is frustrating that these companies rob us of high charges, and there is no one in Canada to protest it.

I had TD Auto insurance for 3 years now. Each year my rates went down. Not by much but down. Completely clean record. My insurance just renewed and my premium went up to $900. That's right!!! I went from $176 monthly to $246 monthly when it should have gone down. Their explanation was due to COVID. How is that my problem? Needless to say, I will be taking my business elsewhere!

I have both home and auto. I have questions and have tried multiple times to reach them by phone (leave it on speaker so I can continue with activities) and eventually give up. They have sent me two identical invoices for my home and have raised my auto insurance. One is due tomorrow and another due next month. Do they have any employees at all? I would give them a zero!

Because of COVID 19 and the work from home policy, I took advantage of the COVID program for 4 months. After requesting to reinstate my insurance, they just increased my monthly payment by 35% of what I was paying before. No scruple! I have to wait until the end of my contract to move out. Stay away from them...

I had a not-at-fault motor vehicle accident in 2018. I went through 7 adjusters and had to contact the insurance ombudsman to get any action. Then as an apology, they were sending a 50 visa gift card that 3 months later was not received. What a joke! The next year my premiums went up to $150.00, now this year up another 250.00 absurd! When I called to complain about my premium which I was given 24 days renewal notice, again, not acceptable! After being on hold for 2 hours and 24 mins all I kept being told was apologies, for the wait time, and all the insurance companies were going up to mine 15%. I informed the girl that during my 2 hour wait time I had time to get many quotes all less than what I am paying currently! One with a big name was the same as my new premium but insuring both my 4 runners and my husband's Toyota truck with full coverage. She then proceeded to tell me that she can lower my premium by removing full coverage on my vehicle. Seriously? After 35 years + banking with TD and insurance with them for 25+ years, then can take a hike! Avoid them at all costs! No COVID relief either thanks TD for a whole lot of nothing!

Car insurance premium rising every year. Yet unable to get through to an agent by phone or online. Unless you have enough time on your hands to wait for who knows how long? Hopefully, you don't get transferred that is another hold time. I couldn't even get access to the website for a few days with no reason for the problem? This is just so I could pay for my coverage? I've never had so much pain trying to give someone money. When I finally got through they decided to tack on a late penalty! That was it for me. Cancelled. They wouldn't rescind the penalty. So for $25 they lost over $1000. Never use TD for insurance. They do not have enough "service" people to handle what business they have. I'm just glad I didn't have to file a claim. That must be scary.

I have been trying to get hold of them and they put me in hold for hours. They increased my premium without providing any explanation. They are very expensive and should not be in business.