Ridiculous wait times
by Mike on Aug 25, 2020
1 out of 5 stars
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Thankfully we haven't had to make any claims, god knows how long we'd have to wait for that!
Trying to cancel policy for one of our cars. I've been on the live chat queue for 35 minutes and moved 4 spaces. I've been on the phone for over an hour at this point and have yet to reach someone. It takes about 4 minutes just to get into a queue as the automated script won't shut up.
TD may be a bit cheaper than other insurers, but that's probably because you can never actually speak to anyone without going insane first.