TD Insurance Auto Insurance Reviews

Worst car insurance company ever. Forced me to renew because I purchased a car for my wife. Just needed to transfer coverage but could not do this. Older retired couple here with everything budgeted. Caused huge financial hardship. When I cancelled after years of being a faithful customer they charged me a huge penalty!!! Thanks for nothing.

For one policy change, I was on the call with representatives for hours! Unbelievable. TD system and the process is unbelievably convoluted and every step has to be approved or consent, even with the basic request of changing the date for policy.

Please avoid this company. On the phone for over 2 hours. Shop around! A customer service representative was rude and took over 2 hours to remove a truck off my policy

They accidentally delete one of my properties from my insurance policy and to date, I am calling them every 2nd day and they haven't resolved the issue yet. It's been over 10 days. Their computer system is always crashing and it is a complete pain to deal with them. I am in process of moving my business to another provider. If it is so painful to deal with them without any issues, what will happen if I were to file a claim.

Moved houses on July 11/2021 it is now Aug 04, still have not received a permanent pink card with the proper address. 3 customer service calls and the last conversation with a manager. I asked the manager why should I pay for terrible customer service and high rates. Why should I keep my business here? I was told if you are not happy with our services feel free to leave. That's how managers at TD resolve issues. Take your money every month and leave you on hold for hours at a time. I will be moving my business immediately.

I have been with TD for five years and for some reason I had to spend over 5 hours on the phone to update my policy to trade in a vehicle and get a new one added. It took four calls in total and only 20 minutes of actual talk time. Very disappointed. At the end of it, they were unable to tell me why it took so long and why the price jumped so dramatically.

We are trying to get an estimate to add to our auto policy. We have called 4 times at different times to add a car to our insurance policy. Each time we have been put into a queue. Each time waited for more than 30 minutes and there was no answer. There is no mention of the estimated time to reach an insurance agent and there is no call back service. We simply got frustrated and hung up.

These guys are the worst company I have ever experienced in handling their logistics for customer services. I would not recommend doing business with TD INSURANCE.

We will be looking for another insurance company for our home and automobiles upon the expiration of the policy.

Brutal - the VP of customer services should be fired.

Was calling to switch my current auto to a new vehicle and could NOT get through. Currently on hold while trying for the 5th time, 4th day in a row. If service is this terrible when I want to GIVE them business I can’t imagine IF I needed them!

For 3 days I've been trying to reach TD Insurance. I've waited on hold for 14 hours total. I even set alarms to call right when they say the line opens (both today and yesterday). All I want is to update my contact info so that I can access my policy. When I try to do this online, it says I need to call in, but nobody answers the phone. They don't care at all about their policyholders. This is a nightmare, and this is horrible customer service. There was no delay in taking my payment however - that was processed immediately!

I was with TD auto insurance for over 7 years in both Quebec and Ontario (Gatineau/Ottawa). The wait-times on phone to make any changes or add any services takes forever. Also, I found from a friend that I am paying an exceptionally high premium of over $1000 more per year compared to other insurance providers when my car and house combined.