TD Insurance Auto Insurance Reviews

Waited on hold for 3+ hours on 3 separate occasions over the past 24 months. There is also no option to be put in a queue and be phoned back, leaving you stranded on the line.
When requesting a renegotiation of my monthly payments they gave me no alternatives even when I informed them another company had made me a better deal.
Their customers are clearly not high on their priority list. It's a real shame considering I like banking with TD.

Customer service used to be good. Now I don’t know if I will be able to understand the agent who answers.
Call wait times have increased and the hoops I have to jump through before they will even help me are getting unbearable.
Fix your customer service department! Your rates aren’t that good.

High cancellation rates. Hour-long wait times. Significantly more expensive. Call center employees are extremely rude.

Shocked by the cost of our renewal in 2020. Shopped around and paying 100 less per month with another insurer even with monthly program cost.

Happy to leave TD. Tried to get a hold of them by phone earlier last year and on hold for over 4 hours and no one answered. Covid is not an excuse (as the recording kept saying) when every other company can answer in a timely way.

And I thought my TD Assurance story was over. In November I had given TD Assurance explicit written directions that they were not to renew my policy automatically and that I wanted a quote at the termination of the current policy so I could make a decision.
Last Wednesday although my policy was completely paid for TD attempted to put another payment through my bank account. Fortunately, there wasn't enough money in that particular account and the payment bounced. The bank (not TD) did charge me an NSF fee which they subsequently gave me back once I explained to them what had happened. Then on Friday, I got a notice from TD Assurance that they had auto-renewed my policy at a rate that was double what I had negotiated with the new company for exactly the same terms as my original policy.
WARNING - DO NOT GIVE TD ASSURANCE YOUR BANKING INFORMATION. SHOP AROUND FOR INSURANCE RATES. TD Assurance rates are usury.

Something is wrong with this company. It's like they don't want to be in the insurance business anymore. I've been with them for over 20 years and will be moving all my business elsewhere.

Waited over an hour on the phone just to renew my home insurance in October. Will be finding someone else next year.

After they raised my auto-renewal premiums by 20% for no reason (20+ years accident-free), I shopped around and found another broker that was 60% less expensive. When trying to call them to let them know I won't be renewing, the phone system indicated a 1 to 2-hour wait just to talk to a rep.

Moved from one location to another and my insurance premium went up 1000$! It's 20 min away from my current place and although it's 20 min drive away from my current place and 10 min away from Sheppard and Yonge the new rate and TD customer service of up selling their products at this time of COVID completely pissed be off!

Ontario government needs to do something about car insurance companies!!!

I was with TD auto insurance for over 7 years in both Quebec and Ontario (Gatineau/Ottawa). The wait-times on phone to make any changes or add any services takes forever. Also, I found from a friend that I am paying an exceptionally high premium of over $1000 more per year compared to other insurance providers when my car and house combined.

As a policyholder for a year, I've had nonstop issues with them. Insanely long wait-times aside, I've experienced countless billing issues on their end that I've always had to call in and correct (ie. double billing me 2 months in a row), representatives in their call center who exert almost zero effort to help actually solve the problem at hand, and worse - they make countless mistakes and do not take accountability for any of them. They are supposed to keep notes on your account. The most recent example of their sloppiness is when I called in to point out a billing error that they thankfully fixed during the call. At the end of the call, I inquired about when my policy was renewing, to which the representative replied 'end of the month'. I called in a few days later to cancel my policy after finding out that I have been grossly overpaying after CAA gave me a quote, and the woman on the line states that my policy 'just renewed the previous day' and as a result, I would now be responsible for a $600 cancellation fee. Because the other TD representative was so lazy as to verify my renewal date (and was so lazy that he didn't even make any notes on my account during my call with him). I am now stuck with this awful company for another whole year. I'm almost tempted to pay up the $600 just to be free from their awful service. Word to the wise: save yourself constant headaches + overpayment and avoid TD auto insurance like the plague.

TD Insurance is a mere shell of their former excellence. Customer service is now terrible, phone calls go unanswered. My auto rates just increased by 20% for no reason. Three representatives gave me 3 different reasons for the increase. Obviously, just poor management or profit bumping. We have perfect driving records and claim-free. We’re switching to a better-managed carrier. Unfortunately, many others will probably do the same, leaving TD insurance with even fewer clients, and their rates will keep increasing.