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TD Insurance Auto Insurance Reviews

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(582 reviews)
TD Insurance
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Excessive premium increase every year

by Stevo on Aug 1, 2024
3 out of 5 stars

Like other big corps, TD loves to play games with their customers. They increase the premium excessively every year, since not all customers call back to negotiate the rate, they make $ off those who don't call and negotiate. Hate that game. I hope the annual increase can be regulated by the provincial government.

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Not properly advised

by Deana on May 8, 2024
1 out of 5 stars

My mom (senior) was paying insurance on her trailer for a decade only to find out that she’s wouldn’t even be covered because it’s been sitting on a rental sight in B.C. At the time of obtaining insurance she gave the agent the information. Not to mention that she requested several times to have an added co-owner's name removed from the policy. TD is also very expensive for car insurance coverage.

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Most expensive insurance

by Jenna m on Mar 12, 2024
1 out of 5 stars

I was paying $260 for full coverage comprehension insurance for a 2022 MITSUBISHI GT, that was a discounted rate under a group plan. I already felt at $260/month I was already over paying as everyone else I talked to was getting better rates than I was else where .

I moved and no longer was able to get a group discount since I was the only one insured with TD, a broker called me and told me that now i’m no longer under a group discount and my rate was going to be changed to $350 IMMEDIATELY, even though i signed a contract for my previous rate .

I called multiple other insurance places and they were all significantly less than TD was.
ALSO TD charges extra too because when you cancel your insurance you get refunded money which is weird to me that they never disclosed they were taking more money than they needed .

Shop around , TD is a complete rip off. Any place well offer a better rate!

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Insurance gets higher

by Ann C. on Oct 12, 2023
2 out of 5 stars

My home and auto insurance rate keep getting higher every year even if I never had any claims. This year, I got my full G licence and instead of getting a lower rate, they increase my auto insurance by more than 70cad per month. Needless to say, I switched to another insurance company.

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Premiums

by Trishy on Sep 23, 2023
2.5 out of 5 stars

Been with TD insurance for 15 plus years. 30 year clean driving record. My premiums keep going up and up and up. Finally I had enough and called around and got my insurance for about half TD was offering me. Not sure why TD is so expensive needless to say I switched insurance companys

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THE WORST

by Tim on Apr 15, 2022
1 out of 5 stars

TD Insurance is a scam. I was with them for 7 years. My experiences have been horrific, from a claim rejection nightmare to the highest rates I’ve ever seen. I moved to BC and SAVED $2000 a year on one truck.
TD says they insure you but they do not. It’s a smokescreen. They say you’re covered but what they neglect to add “just kidding, you’re not covered at all, we just keep your money...”
The absolute worst experience I’ve ever had with any insurance. A person would be better off burning their money than spending it at TD.

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Too expensive for their service

by Havij on Feb 4, 2022
1.5 out of 5 stars

Their group discounts are more of a trap. They are more expensive than other quotes and when you get the group discounts it brings you to slightly more expensive than others. I cancelled all my policies with them for good and moved to another company.

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Terrible service

by Jeffrey Reichman on Sep 8, 2021
2 out of 5 stars

I've been with TD Insurance for over 20 years. This is has been my experience:
1. They only care about new customers; not existing ones. The proof is that when you call, the wait time for the new customer line is typically under 5 minutes and for existing customers, it is at least 1 hour (if you are lucky). The trick is to select "new customer" when calling as they will still help existing customers when you select that option to skip the ridiculous wait times.
2. This past year, they raised my premium by 40%! I had no claims, no tickets and had the same car as the year before. When I called to inquire, they claimed it was because of "my area". That would mean that nearly everyone would have had to be in an accident with that type of increase! Even more unlikely during Covid. I contacted a broker and she found multiple carriers offering insurance at around 40%-50% less than what TD was offering.

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Progressively worse to worst

by RHJ on Jul 12, 2021
1 out of 5 stars

We have been with Meloche Monnex for probably 1996. Due to me being a professional engineer and apparent best rate.

We can say the first 10 years were great. 2nd 10 years - just pain with always calling to get my rates reduced as they always add extras. Now it is absolutely useless. Phone in number - forget it. Holds you for 15-20 mins then they hand up. Their driving app - probably the worst ever - try to call the help number - good luck. In 3 years - I have yet to reach anyone. The app is locked up for the last 2 years - no way to talk to someone. What a joke.

What a joke. I will be switching shortly. I found that another insurer has almost 50% less pricing! Don't waste your time.

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