TD Insurance Auto Insurance Reviews

I had a claim in 2018 that was ruled by TD to be the other insurer's fault, with PL PD I would have to go for subrogation on my own.
Except I ended up having to get a lawyer 3 weeks after the initial accident because the other insurance denied liability after initially accepting liability.
2 years later, in December 2020 I received a settlement from the other insurer's company, and all was settled, or so I thought. Calling to change my address on my insurance and was told TD decided to accept fault for the accident 2 days before the 2 anniversary so Nov 2020. They did not inform me! This is against the notice sent to them from my legal team and in conflict with the settlement. When I provided them with the settlement info they said they would look into it. They then came back after me following up for a month and said no I am 100% at fault. When asked why they stated they needed more documents from my lawyer. I have followed up numerous times and have had 0 responses.
Don’t Recommend!

Very long wait time when I called (45min). It was repeated several times. Unexplained and unjustified raises in premium. The rate is going up, as your car is getting older and less valuable. I haven't received any checks during the pandemic, although my car was seldom used.
High rates going constantly up, even if, I had no claim.
I would not recommend TD Insurance to any car and/or homeowners. Very poor service.

I have been with TD for five years and for some reason I had to spend over 5 hours on the phone to update my policy to trade in a vehicle and get a new one added. It took four calls in total and only 20 minutes of actual talk time. Very disappointed. At the end of it, they were unable to tell me why it took so long and why the price jumped so dramatically.

I am extremely disappointed and sad with the level of service that I received. I had a missing part from my bumper and was promised will be installed ASAP but I received a letter from TD insurance stating my auto repair has been and completed. The case is now closed.

This is the second time I have called TD and have had to wait for 45 minutes to be connected with a service representative!

Terrible service.

Cancelling for sure! Worst wait times, horrible process. Not worth any possible savings. A different person each time... all lost in the sauce

I was on the phone for over an hour. I kept getting put on hold because “he couldn’t find my address.” My sister also has insurance with them so my address is already in the system. I could hardly understand the guy, and he asked multiple times for me to repeat my information. He didn’t tell me the prices of what he was trying to add to my policy. I’m giving one star because I can’t give 0...

I called and waited 40 mins.
I called to discuss the renewal for the 3rd year with them.
Didn't get the discount promised if I use their app.
The agent had such a bad attitude and was so rude, that I decided:
"You know what, just cancel the policy (home and 2 cars)"

I had an accident with the police report of 0% responsibility. I spent much time reaching them even when I put the voice mail for the representative. They provided us wrong information regarding the garage where our vehicle was, resulted in many other difficulties and cost for us. Even after there was no contract with them, they deducted our monthly fee! I will definitely change my insurance for my new car.

Don't go with TD insurance! Their customer support is the worst I have ever seen. You are on hold for at least an hour with the same terrible music on loop every 10 seconds. I am so disappointed! I am changing over all my insurance to a new provider.