TD Insurance Auto Insurance Reviews

My home and auto insurance rate keep getting higher every year even if I never had any claims. This year, I got my full G licence and instead of getting a lower rate, they increase my auto insurance by more than 70cad per month. Needless to say, I switched to another insurance company.

Went with TD because I got discounted rates from being alumni.
When I tried to renew my insurance, all my accounts were closed due to a late payment. This meant that I couldn't even view the invoice to pay them.
Their phone service is pretty good when you catch them within their working hours though.

I've been with TD a few years now and started out pretty reasonable but five years in I am paying more than I ever thought. So this week looking for boat insurance! They won't cover boats older than 15 years and over 26 ft. Which forces me to switch companies if I want coverage. I'd call this anything but full service.

I had a billing issue with TD, they double charged me one month without informing me, and after addressing the issue on the same day I was billed, it has now taken me 8 days (technically 5 business days) of literally hours on the phone, multiple calls and callbacks with multiple agents, call reviews from calls I made months ago to ensure they were actually at fault (thanks for taking my word, a loyal client for years)... hours of wait times... All to get to the very simple conclusion today of reimbursing my account for the extra month I was charged... Maybe the worst customer service experience I have ever had. That said they were all, maybe like 8 in total!!! Very polite and apologetic, however very very inefficient.

Last week I tried to obtain a TD Insurance car quote online about 7 times, each of them ending "we are experiencing issues..., contact us 1-877...) So I called and ended up listening to the hold music for 2h 48m for TD Insurance Call Centre agent. After I got a quote, I was given a case number and was instructed to call back with a VIN number once I have the car. I asked whether there is another number for already existing pre-filled quotes and learnt that no, I would have to call 1-877 again and wait for over 2 hours to get a policy. Today, I spent 3h 56 minutes from 12:03pm to 3:59pm listening sickening music that makes you brain dead, after which the call dropped. As I need to pick up my car today and I do not have another policy, I called back. It has been already 2h 12m as I am on the second bout of sickening hold music, completely drained after the current total 6 h 8 minutes hold. And I don't know how it will go once I reach 4 hours again.

Impossible to contact this company and the online system is a nightmare! Go elsewhere. Imagine having an accident and not being able to contact, imagine buying a new car and you can't contact... it happens all the time! I can't wait till my contract is up I am going to-another company...

I tried calling a few times. Have totally given up after 6 attempts. They should at least give the option to call you back, or tell you the approximate wait times! I’ve been a customer for many years, and I’m thinking of switching because they simply DONT PICK UP THE PHONE!

They don't answer the phone (several times over an hour waiting), the on-line "chat" doesn't connect, and they are not answering questions by email either. Is this TD or some sketchy boiler room operation?

I recently bought home insurance and wanted to add car insurance. I could not get anyone on phone - tried for a week - endless wait-times, no way to ask for call-back. There is no way that they would ever treat an actual claim in a timely manner. WORST CUSTOMER CALL EXPERIENCE EVER.

I bought insurance for both my cars. I was happy with the price and everything. Recently I sold one of my cars as it was not suiting me anymore. Have been trying to reach them on phone for 2 and a half hours now. Waiting and waiting. I have tried that before and usually, it takes ages to get connected. So I thought whatever I will just leave it as I have no time to deal with it until I buy my next car. So I wanted to experiment. I called them on my wife’s phone and it kept going and going for an hour. So I switched to my phone and did an insurance quote and stated I would like to be called later on to buy my insurance. Before I could close the internet tab I got called. Obviously, the connection interrupted and nobody tried calling me again. So I thought whatever. Dissatisfied with customer service as nobody gives a damn about paying customers but only new potential customers.