TD Insurance Auto Insurance Reviews

First time ever in my life...I'm so "impressed" lol. TD insurance customer service speaking out exactly "I'm not WILLING to" help in a call with me, and after they provided wrong information that not only confused me but also gave me a lot of troubles, I called again to verify. Hearing totally different information I got confused, then not letting me ask the representative said: "Do you want my help?" in a tone obviously equal to "If you want then shut up!". Not professional, not helpful, NEVER EVER do your business with TD insurance!!!

TD Meloche Auto insurance has zero customer service. They have owed me a refund for over 2 years and still waiting. No one answers the phone - no one provides details on why I am still waiting - only a request for a letter that has been delivered to them no less than 4 times. Avoid Avoid Avoid!

Run away from TD insurance. I was hit by another car while sitting at a light. Damage was minor (needed a new bumper) but I really should have taken the other driver's advice and just had them pay for it. I thought that going through TD insurance would lessen my hassles but this is where they began. I tried to get through to the claims department, which took more than an hour on hold, and then had my claims adjuster go on vacation with no one taking over. I had to cancel the autobody appointment and have not been able to get in touch with the claims department again (apparently they are always experiencing a 'high volume' of calls whenever I call). When I call to pretend I am buying insurance, I get someone right away but when they take my info and say they will call back with offers to help with my claim I do not receive a call in return. On top of this, they increased my rates! In short, TD appears to have put considerable resources into taking its customers' money (I guess this is where my rate increase is going) but little into doing the service customers are paying for. If you have infinite patience, enjoy being on hold and dealing with people who cannot help you, choose TD. If you want insurance, choose anyone else.

First off the customer service is horrible, every time I called I’d be on hold for 1 hour, and then they’d fumble around saying they couldn’t find my policy or my account. They didn’t send me a letter to renew my insurance, so I wasn’t aware if my car was insured or not, someone told me they’d call me back and they never did. Fast forward to when my car was stolen, I opened a claim and they closed it the next day, as my insurance didn’t cover car theft, I guess. So I tried to cancel my insurance, was on hold again, and they fumbled around saying they couldn't find my record, or my policy or anything under my name, I don’t know what database they’re working with but they need to update it. I cancelled it and they said they’d call me back after 5 PM the next day. The next day they call me before 5 PM and leave me a message to call them back. I call back and no one on the line knows why they called me or what to say because they couldn’t find any record of a cancelled policy. These people seem like they have no idea what they are doing, and do not care about their customers at all. They also sent me an email with the title “We are here for you” after they told me my insurance doesn’t cover stolen vehicles. (Way to rub salt in my fresh wounds, TD). Now I’m here without a car or money for it and right now I am more unimpressed by the customer service at TD than I am by the people who stole my car.

TD insurance is the absolute worst insurance company that I have ever dealt with. After cancelling our policy, the insurance company continued to dip their hands into our bank and take out money. This week, they completely emptied out our bank account, which was intended for medical supplies, and said they were unable to return the money but would put the extra payment towards our other policy and they would be happy to provide us with a $25 gift card “for our troubles.” How about return the money they fraudulently took out of my bank account?

I had a claim last year, someone hit my rear bumper and I called insurance for reporting the accident, it took me an hour to lift my call and it's my first accident, I am not much aware. I ended up calling so many times and every time I call I had to wait for minimum 1 and a half hour to know next step and after so many follow-ups it took more than 1 month to fix and the guys on customer service are so rude. Literally, service sucks and this is a very small one, there are so many other reasons. In the future, I would prefer to rent a car or drive without insurance rather than having TD Insurance. I wish to select 0 stars.

My fiancé and I were involved in a not-at-fault car crash when the other driver fell asleep and rear ended us. We are both injured and we have not been able to return to work. Our TD insurance adjuster is rude on the phone. She interrupts us regularly and she doesn't care to listen to what we are going through. She refuses to answer our questions and insists that we go through our lawyer even though it's a simple question and we have her in the phone. She doesn't answer when our lawyer calls and defends herself by how many days she can delay before having to reply. We are professional acrobats / pro athletes and it is absolutely crucial for us to be rehabilitated so that we can go back to work. Our adjuster delays an our ability to get access to the treatment we require and when we try to voice our concern she will raise her voice and and be offensively rude.

I would highly recommend anyone considering to get TD auto insurance to search elsewhere other than TD insurance because if you do have a claim and if you do have injuries, their priority will be in keeping their own expenses low instead of approving you the services you need to get better. They don't feel like allies, they feel like the enemy.

I called TD today to set up car insurance. The representative was friendly on the phone, although it was clearly only to get information out of me. She asked me about my living situation and I explained i live in a large shared home with 7 roommates, similar to a student housing situation.
They insisted that the only way I could insure my car was to have every licensed driver who lived in the home on the policy. They said that the driving record of every licensed driver would affect my premium. I had tried to explain to them that this was absolutely not practical in any way. That i would be the only person in the house that would be driving the car and I cant be responsible for 7 other peoples' driving records. They were having none of this and insisted I send a picture of everyone else's license. I had even explained that there was a possibility that some of my roommates could be moving in and out in the following months and they said it didn't matter. Everyone living there currently had to be on my policy. I think this is absolutely ridiculous. I definitely don't recommend going through TD to anyone who has multiple roommates or a similar living situation, They are going to rob you blind with the excuse that "someone might have to drive it in an emergency"

First I'm going to say is heed the warnings of the other reviews.
I have no claims and they cancelled one of my vehicles ,because they deemed it useless , the vehicle has high value after it was appraised.
I tried cancelling my other vehicle and all I was grief , I sent two notices in , one by mail which they claim they never received and one by email, and they sending notices . Even you talk to them claim the is active .
I don't know how they work in St. Johns , but here in Ontario you send a notice of cancellation it is cancelled. Shop around , I found other insurance companies a lot cheaper . I could if I would have a claim would they pay or maybe they wouldn't , we well never know. So read the reviews and take it to heart.

These TD insurance guys are the worst you can possibly go to. Been with them for over 3 years with clean record and they increased my premium with no explanation. When I called them back, they couldn't give me a reason why!!!

I happened to call them at the end of my one year insurance contract so, I asked them to cancel. To keep me with them, they said they will charge me one and half months premiums for cancellation...

Leaving them for good...