TD Insurance Auto Insurance Reviews

For any change in service of auto insurance, you have to hold the call for one and a half hours.

Over 2 hours on hold with them, every single time. Guaranteed. Once waited for almost 4 hours. Absolutely terrible!

Avoid this company, customer service is horrible! I don't think one-star describes the bad service they have. The replay by email in days! And usually with general responses and not adequate with the question or complaint of the customer. And the worst is the same if you call them, no people training with the products, so my advice AVOID THEM! And all these issues that I had it is only to ensure one car I cannot imagine if it is a crash! AVOID THEM!

I wanted to add my wife to my auto policy and the website said I have to call customer service. The 1st time I waited for 40 mins, nobody answer! 2nd time I was on hold for 80minutes, still no answer. Then I tried to call the number under "get a quote", no wait, issue resolved... They don't take care of the existing customer at all!

I had to make some changes to my policy and was on hold for 1 Hour and 41 Minutes. I thought that was bad but they reached a new low today. I bought a new car and had to get insurance so I phoned for the immediate service and have now as I am typing this been on hold for 2 HOURS 48 MINUTES AND STILL NO HELP!!! I went online and tried doing the changes but it takes them two days. I am cancelling my insurance with them because of this inferior service. I have no complaint with their prices it is the horrible service.

On June 13th we purchased a new 2020 Denali XL. While driving to the registry from the dealership we were hit by the hail storm and the vehicle was destroyed. Hail went through the roof, broke every panel on the vehicle and the windows were shattered. After filing a claim with TD Insurance the vehicle sat at the dealership for almost a month waiting to be towed to an adjuster. A month into the claim and the vehicle is still sitting at a scrap yard with no plan of how to move forward, all while we are paying for a rental. Our adjuster won’t return calls or emails. I would caution anyone to choose TD insurance. We choose TD because of the professional/alumni incentives, but no amount of savings will ever recover the cost of this experience.

I've been trying to contact them for days, on hold many hours each day on hold in line on the phone, that repeating song...waiting....for a customer service representative. No luck yet. Why don't they offer call back? They need more customer service representatives... What kind of business is this? I called other big insurance companies just to see how long it took to get through pretending to have an existing policy with them, and no problem talking a representative. Been with them over 20 years. I think its time to dump them!

It is horrible customer service. You can't get anyone on the phone. I was just trying to change my auto policy. Couldn't do it online because apparently there was a problem with my login. So I called. Day one - on hold 6 hours, day 2 - on hold 5 hours, day 3 - still on hold, I emailed Facebook message I have been trying everything. No one wants to answer the phone. Perhaps there should be more staff hired to work from home or give away to change your login without calling. Or just answer the phone.

My husband wanted to add my car to his insurance policy. We called in and got a quote. We called back 2 days later to finalize things and the customer service representative was so disrespectful. We asked if the quotation can be reviewed as it was too high and we were prepared to increase our deductible. She just wouldn't listen, kept talking over you and wasn't helpful at all. We are definitely in the market for a new insurance provider.