TD Insurance Auto Insurance Reviews

We phoned in today to request a re-quote regarding our home and auto policy. We waited almost 30mins on the phone to talk to someone who is not even capable of accommodating our inquiries. Waited another 20mins to talk to another representative who has the worst customer service! We’ve been their client for 5 years now and we can’t believe that that is how they treat long-term clients. To cut the story, we found out that our premium even increased this year! We are asking for an explanation as to why is that and this representative just keeps on saying that’s what it shows on their computer screen. What made us really frustrated is how this representative said these exact words: WHO TOLD YOU THAT YOUR PREMIUM WILL DECREASE AS TIME GOES BY? ... and that’s only because we want to have at least something that would explain to us why our premium increased! We have cancelled our policy and have moved on to a different company. We could have stayed and just let go the quoted premium but the trigger point is the WORST CUSTOMER EXPERIENCE with this company.

I had waited for close to three hours and no one picked up the phone at TD insurance.

Horrible service. Had to phone in after having been locked up of my online account (why?). Waited forever to get answered by a first-line agent, transferred to a second-line agent, and waited forever again only to end up wasting another more than a half-hour and not even have my case resolved. And that was just to make simple changes to my policy. Imagine having that kind of service after an accident! Cancelled and went elsewhere (while I was waiting on the line with TD, lol). It's also useless to use the online portal; all my modifications were lost and I got locked-out of my account. They probably wanted to have me call back and try to upsell me.

I currently have been in the call centre queue for over 3 hours. This is a third attempt to contact TD Insurance regarding a policy issue. I contacted TD Insurance via social media and was advised that the online chat functionality was not working - hence stay on the phone.

Their customer service never replies to your phones. They only fix your car at your centers, not at the dealer. They have a long delay. No update.

When I tried to add a second car policy to my existing account it took me over an hour to get a quote and then another 45 mins to add the new policy. Oh and then an hour and a half to resolve a problem that was their fault. They set up two policies for 1 car and then began debiting my bank account twice a month for the same car.

What is going on over there.. be careful!

I've been waiting on hold for over two hours. I called in initially to add a new vehicle to my policy and purchase more insurance. I will now instead be cancelling my policy. I can't even imagine how horrible this would be if I had to make a claim.

Currently on hold for 1 hour 55 minutes to get insurance on a used car for my son... Just to get it home so we can work a bit on it... Still waiting... May have to reevaluate cancelling and getting a new company...

I have been with TD auto insurance since 2010. Recently, I have been facing lots of difficulties with this auto insurance. Over 1hour and a half waiting to reach a representative of the insurance, often disconnection in the middle of the talk, increasing the premiums with no acceptable reasons, increasing the charges and having so difficulties to contact the insurance to adjust the mistakes they made, poor and discourtesy client services.
I am looking for new auto insurance now. Any help will be appreciated.

Terrible experience. I called more than 3 times and spend almost the entire day on hold. No one works here, I even called 1 minute after they open still the same.