Car Insurance Reviews

TD Insurance Auto Insurance Reviews

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(582 reviews)
TD Insurance
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Worst customer service

by Ontario on Jul 24, 2018
1 out of 5 stars

Called 3 times attempting to buy insurance, each time was told my quote needed to be approved by upper management. I was told each time I’d receive “an email,” “a call in 30 minutes,” and “an email in 3-5 days” once management had looked it over. I didn’t receive any of the 3. Each time I called back and had to answer all the same questions, taking 50 minutes on all three calls. If it’s this difficult to PURCHASE insurance, I can’t imagine how difficult it would be to make a CLAIM. I hung up and called a different provider and had insurance in one hour.

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dishonnest company

by jass on Jul 21, 2018
1 out of 5 stars

Create trouble for anything you want to do with them, even for simple cancellation. Not recommending anyone to go with them.

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Poor Customer Service

by FrustratedTDclient on Jun 27, 2018
1 out of 5 stars

I have waited on hold for 45 minutes twice and still have not been able to make my claim. This is my Third call and I've been on hold now for 21 minutes and counting. This is crazy!

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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

overcharge

by ankit.s on Jun 11, 2018
1 out of 5 stars

My auto insurance renewal was before I changed the car. Customer care gave me quote but the time of renewal premium was upside down. Customer representative did not act in a professional manner. Coughing on phone very loudly and interrupting my conversation. Finally, I ended the call hanging up on her.

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This is the worst service

by Unsatisfied on May 3, 2018
1 out of 5 stars

They owe me money after I cancelled the policy renewal...I have complained about the reimbursement not being made three times...and I am still waiting for my money. Each time I am given a new date, which comes and goes without any reimbursement being made. Worst customer service ever...I will never use them again...and I was a customer since 1999.

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I've been robbed

by J on Apr 26, 2018
1 out of 5 stars

TD is by far the worst insurance company I have ever dealt with. Every time I call its 2 hours of me sitting on hold. There customer service reps are rude and unprofessional. They charged me for a vehicle I don't even own anymore for 4 months before getting in touch with me. I magically owe them 163 dollars to cancel my policy that I already canceled. They are criminal stay away!

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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Bullying clients

by Ontarian on Apr 26, 2018
1 out of 5 stars

Increase premium every year without a reason, even you have a clean drive record and no claim for benefits. When you want want to change to another insurer. TD charges you even more for cancellation fee!!! Don't go with TD.

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Lack of communication

by Jeff on Apr 24, 2018
1 out of 5 stars

I had a minor accident in late January and by the end of April, I’ve revived 1 email stating my claim was being processed a week after my vehicle was already in the body shop. The parts used to repair my one-year-old truck were not factory parts from the manufacturer. Third party aftermarket parts were used and do not match the original build quality. My adjuster also has been absent the entire process and does not respond to email or voice message. Any time I need answers I have to wait on hold for over an hour, explain the entire experience, transfer to another department and repeat. I made the switch from Intact and it was a huge mistake. Stay with Intact if you’re currently with them.

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Terrible Service

by sunny on Apr 18, 2018
1 out of 5 stars

Customer service never responds to our claims! Long waits, sometimes more than an hour. Worst experience I ever had

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TD insurance bad adjusters

by khorsand on Apr 12, 2018
1 out of 5 stars

I was t-boned on HWY 69. Ontario driver of the other car was convicted and charged at civil court. For over two and half years TD insurance refusing to pay for my medication and after surgery treatment they paid $50000.00 for 1 1/2 year then they stopped. Two years after the accident I went for shoulder surgery. The insurance company refused to pay for medication and after surgery treatment after my next surgery I’m thinking to take the matters to CTV news Pat Foran

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