TD Insurance Auto Insurance Reviews

My Auto policy was renewed by TD during midterm without any prior notification/communication to me. And Policy amount was increased by 25% again without any prior communication/notification. When I saw an updated monthly charge on my account, I reached out to TD and they said they tried to call me once and I was not reachable so they went ahead with the increase. I filed a complaint with TD and even after 3 months, they have not been able to provide me with any reason why I was not informed about changes to my policy. Very horrible service, never ever going back to TD for any service.

I'm trying to take care of the insurance for my elderly mother with dementia. After a very stressful experience for her with customer service, I was finally able to get her car and house insurance renewed.
Fast forward a month, and I look through all the documentation they sent and there's NO PINK SLIP for the vehicle.
I call back to ask them to send it. I wasted nearly 30 minutes fighting with their phone "screening" system, which can't understand words, gives endless instructions that can't be cut short, and once even hung up on me. I finally get someone who is so concerned with "security" that he can't simply send out the missing pink slips, he has to put me on hold to talk with someone. Seconds later, someone else picks up the call as though it were newly started. I explain I'm waiting. He puts me back on hold. Then I get someone talking over what sounds like his own voice mail who says something about "must have been cut off" and again wants to start from scratch.
Security? Not even security theatre! Easily one of the most pathetic excuses for customer service I've dealt with. Ever.
Incompetence. Terrible system. Lousy customer service. EXTREMELY lousy customer service.
And still no pink slip.
So, because of TD Insurance's own screw-up, I'm going to have to let their "customer service" torment my mother again on the weekend.
Thanks for nothing.

After 3 years of house and car insurance with TD, I sent a registered letter with a non-renewal note. After that received 27 letters from them and the collection agency. Only after the lawyer's letter, harassment was ended. Never had any claims, but could imagine.

When my car had some cosmetic damage, they tried to repossess the car that I own! The repair estimate exceeded the value of my car, so TD Auto Insurance tried for months to literally steal my car from me – even though I didn't go through with repairs. They also gave my phone number and email to a Repo company named Copart, who began harassing me on a daily basis, for three months. I've never seen anything so illegal/deranged in my life. After speaking to over 6 claims people and two supervisors, I finally settled and kept my car. However, the car can't be registered nor insured going forward - even though it was only cosmetic damage. Worst Experience.

Have been with them for many years 20+.
Rates go up every year. Accident and claim-free.
Have both home and auto with them.
Will not be renewing.
Stay away from this company!!!

Worst insurance providers ever. They deducted insurance money twice in 10 days. When called them to return the money, they just said it was just a mistake and will be returned in 10 business days. Fraudsters. The call agents don't even know what exactly to say. Every year my insurance went up instead of going down. Real scammers.

We placed a claim in August last year. It's supposed to be 30 days payout I believe. Yet we have not been yet. Leaving our family without any transportation. For several months, even now. However, obtaining a rental was relatively easy. Until it was stolen. Still no reply or assistance on that claim. Following that our truck was then stolen out of the yard, and again. Still not able to cooparate claim. As Still on the first one from August 2021. Absurd

Your company stole thousands of dollars from me by lying about my insurance coverage and then your ombudsman who is supposed to handle issues NEVER contacted me after I asked them to. This has been years now where I have you guys lying to me in every conversation I had. I was told the recording of me asking for I strange was A)never existed since I never called, well I had the phone record proving I did. B)I called but didn't ask about my insurance which was an outright lie because the day I realized I was out of work and could hardly move I called the only two loans I had to make sure I had insurance. C)the call recording was corrupted and couldn't be reviewed. The company cost me thousands of dollars in a time of need when I was hurt and out of work and I will never stop mentioning it because everytime someone says "they will look into it" nothing ever happens. I paid for your services coming out of a bankruptcy and the interest was near 20% and you guys still felt like screwing me over for 6 months insurance coverage because of a mistake made by one of your employees. When I was finally able to walk again I was able to check my paperwork and noticed I had insurance all along. You guys are despicable. I will remember to post and warn others about your company frequently. Go ahead and try and charge me for slander for speaking the truth. Don't bother messaging me to "sort this out" as you have many times in the past and still always "regret to inform me there's nothing you can do" well there's nothing I can do but continue to spread my story.

They charge more than your monthly insurance rate as they withdraw your payments as they please on different days each month. And after calling to ask why they took extra they say there is nothing they can do yet refund my entire payment the next day and when I called the next day they hang up in the wee as soon as I provided them with my account.

Avoid TD Insurance at all costs.

I'm tired of waiting close to an hour on hold or getting premium increases just because you change something minor. I'm over 60 years old with a clean driving record and finally fed up with TD Insurance. A manager at TD just told me they are playing catch up due to increased claims and other... They will increase your rates any chance they get.
I made one phone call to another insurance company and saved $800 per year and doubled my liability coverage from 1 million to 2 millions.