TD Insurance Auto Insurance Reviews

I have been on phone for more than one hour and a half to add a new car. You need to change your system and train your employee

My husband got into an auto accident which was not his fault and now they don’t wanna help us with coverage. They kept increasing his premium every year. Can’t give us rental nor give us any idea how much compensation we deserve. They think it will most likely be a write off.
Claiming they’re still reviewing case. Bunch of crooks. Thank you TD, we’re not dealing with you guys anymore, and we will make sure no one else will. Hope you can sleep at night knowing you steal from people and refuse them help. Province of Ontario really need to investigate this company and companies like them.

Their service is not good. They talked to me 313$. Now they are charging me 517$. I have no accident. I have two please tickets. My car price is just 6000$ just and an insurance monthly of 517$. It is profitable for my car...

TD Insurance is a scam. I was with them for 7 years. My experiences have been horrific, from a claim rejection nightmare to the highest rates I’ve ever seen. I moved to BC and SAVED $2000 a year on one truck.
TD says they insure you but they do not. It’s a smokescreen. They say you’re covered but what they neglect to add “just kidding, you’re not covered at all, we just keep your money...”
The absolute worst experience I’ve ever had with any insurance. A person would be better off burning their money than spending it at TD.

0 stars isn't an option. Anything that was accomplished on my claim was solely because I did it. I went through 4 advisors over 2.5 months and they're all completely lost. My last 2 advisors were with a 3rd party company and in a different time zone. One advisor refused to use a phone. Multiple mistakes, had to explain how my policy works to the advisors. Save your money for a company that will at least do some work. I've been waiting 2 months for 2 separate escalation calls. Service doesn't exist here. No one at TD Insurance cares about you.

TD Insurance is a dishonest company that will steal your money, as just happened to me.
Recently TD made an unauthorized withdrawal from my bank account, in effect, an extra month’s payment.
After 4 phone calls, one when I was cut off, another when I was promised a call back by a manager, which never happened, I was informed that this was because their computer identified me as being a month behind in my payments. No one could explain how this could be true since I have been insuring my vehicle for 7 years with my monthly payments on automatic withdrawal from my bank account.
I have never missed a payment for both our vehicles and also our house insurance.
In addition, we have never made a claim in the 17 years we have had insurance with TD. Where’s the loyalty? Where’s the respect? My advice, stay clear of this insurance company. Thieves!

TD insurance is terrible. We went with them for our new vehicle told them we wanted full coverage for everything and anything that could happen. We got in an accident they told us if it was a written off we were not covered. We told them when we got the insurance that we asked to be covered for everything including write-off. They said they would review the tapes and get back to us it's been months we have called them twice and all they say is it's still under review. Luckily it was not a write-off and the car is fine. I would get rid of TD as soon as possible if I was you!!! Terrible service!!!!!

They send you to a cheap repair shop and will not let you go to the dealers. They will charge you more and they will not tell you how much more. They are so hard to deal with. I will not stay with them

First, TD debited my bank account for my adult son's new car insurance even after I told TD not to charge my account for his insurance. When I noticed the deductions coming out of my account and I contacted TD, they informed me I needed to fax them, yes fax them a piece of paper with my signature and my son's signature on it to even discuss the matter. After multiple months and conversations, I decided to cancel my insurance with TD and they slapped me with a $250 penalty on my way out the door. As far as I'm concerned, the TD group of companies has no scruples. Beware.

All these years I was mistakenly thinking this was one of the best insurances and always was wondering you they receive such negative feedback.
Now I completely understand and you will understand once you have a claim with them (Hopefully you will never have one) especially when you are completely at no fault and they will try to reduce the cost as much as possible of the other insurance company at this time only you will start the feel of frustration.
I will try to do my best to reach out to all of these people and friends whom I referred to use TD insurance and would say sorry please don't.
You start to feel very bad when your adjuster notify you that even you have 5 years replacement cost we can't declare it total loss as the replacement cost will cost the insurance more than the actual value of the car even if the customer who at no fault would lose the trade-in value of his car so this 5 years replacement cost actually works against insurance holder as insurance always will go to repair option to save and work on their best interest or other insurance best interest at the end the consumer who will get punished.
Even I told them I already had a signed trade in a week before the accident with deposit paid and the dealer would refuse to take it, but TD wouldn't understand that. No choice - other than the legal case which is time-wasting for everyone that is exactly how no-fault people can feel.
Please always consider many criteria before you decide about your new insurance company it's not only the premium.