TD Insurance Auto Insurance Reviews

Twice I spoke with an advisor on the phone who told me that I did not have to pay at the time (and at all) and twice I’ve received a letter saying that I owed them money. The first time was after a move and covid - so I had missed a few payments. The letter said I had to pay the rest of the year off or my insurance would be cancelled- but the advisor told me I would only have the regular monthly payment on the usual date. When that had passed and nothing came out, I called to inquire - they had cancelled my insurance. I had them conduct a call review and they agreed it was not my fault. I resolved it and cancelled my insurance with them when the year was over. The advisor said my account was squared up. I just received a letter saying I owed $70. So glad to be out of that hell.

Whoever I talked to couldn't even speak English. Had no idea whats going on. Tried to make me pay 700 bucks a month for insurance. I ended up hanging up on them. I Will certainly not be dealing with them again

They accidentally delete one of my properties from my insurance policy and to date, I am calling them every 2nd day and they haven't resolved the issue yet. It's been over 10 days. Their computer system is always crashing and it is a complete pain to deal with them. I am in process of moving my business to another provider. If it is so painful to deal with them without any issues, what will happen if I were to file a claim.

I've been with this joke of a company for about a year now and regret it every day. They take payments on random days with different amounts every time mind you. Then send a cancellation letter. I have to call them at least 4 times a month because of the amount of incompetence!!! Staff not knowing what they are doing and make up a bunch of excuses on why the payments changed and the amount. My insurance was 189 a month next month they try and take out 400!? Then tell me it's my fault because I did not use my advantage app which was never given to me from the beginning. That's just the icing on the cake this company will make you look like you don't pay your bills on time and have faulty payments. Stay far away!!!

You can not understand half the people who answer the phone as well they keep mixing up and screwing up home and auto insurance. I've been on hold for over 3 and a half hours multiple times and still can't get anywhere with them. Also way overpriced!

The wait time for any phone service is disastrous at the epic level.
To make matters worse, the agent you speak with gives you a quote and when you receive the documents, you find a totally different value.

Today, I tried to pay an outstanding balance through my TD Insurance account. The system locked me out for some unknown reason.
I called the number that was posted on the screen for me to call.
I am waiting for the fourth agent now to connect with me because all the previous three agents that I was connected to, each time one agent transfers me to another because he is certified to provide me access to my account to pay my outstanding bill.
Would you believe that?
Stay away from this company.
I can't wait for the policy to finish after which time I will definitely not go back with them!

I was on the phone for over an hour. I kept getting put on hold because “he couldn’t find my address.” My sister also has insurance with them so my address is already in the system. I could hardly understand the guy, and he asked multiple times for me to repeat my information. He didn’t tell me the prices of what he was trying to add to my policy. I’m giving one star because I can’t give 0...

Unprofessional service provided on many different levels including management! Incompetent staff who lack the knowledge to provide adequate reasoning for increasing premiums every year for the past 10 years! The company's culture is to train staff to not provide any customer service and to be extremely unprofessional and condescending! Next to impossible to get a hold of someone in the call center unless you are willing to be on the phone for hours listening to their hideous music while on hold! God forbid if you make a claim with them as they will make the process nothing but unbearable, complicated and inconvenient. Stay away from this poorly managed organization at all costs!

As a policyholder for a year, I've had nonstop issues with them. Insanely long wait-times aside, I've experienced countless billing issues on their end that I've always had to call in and correct (ie. double billing me 2 months in a row), representatives in their call center who exert almost zero effort to help actually solve the problem at hand, and worse - they make countless mistakes and do not take accountability for any of them. They are supposed to keep notes on your account. The most recent example of their sloppiness is when I called in to point out a billing error that they thankfully fixed during the call. At the end of the call, I inquired about when my policy was renewing, to which the representative replied 'end of the month'. I called in a few days later to cancel my policy after finding out that I have been grossly overpaying after CAA gave me a quote, and the woman on the line states that my policy 'just renewed the previous day' and as a result, I would now be responsible for a $600 cancellation fee. Because the other TD representative was so lazy as to verify my renewal date (and was so lazy that he didn't even make any notes on my account during my call with him). I am now stuck with this awful company for another whole year. I'm almost tempted to pay up the $600 just to be free from their awful service. Word to the wise: save yourself constant headaches + overpayment and avoid TD auto insurance like the plague.

TD Insurance is a mere shell of their former excellence. Customer service is now terrible, phone calls go unanswered. My auto rates just increased by 20% for no reason. Three representatives gave me 3 different reasons for the increase. Obviously, just poor management or profit bumping. We have perfect driving records and claim-free. We’re switching to a better-managed carrier. Unfortunately, many others will probably do the same, leaving TD insurance with even fewer clients, and their rates will keep increasing.