TD Insurance Auto Insurance Reviews

I had been with TD home and Auto insurance for two years. I went on vacation and didn't realize my home insurance payment didn't clear. Instead of contacting me, I get home from vacation with a letter saying I had to pay out $3600 or my home insurance was cancelled. I paid the $3600. Then one month before my insurance was to renew. They took a payment out of my account. My payments before they made me payout were $325, the new payment they took was $390. Not telling me they upped my insurance. They told me I would get a refund, I advised them I didn't need a refund because it bounced as I didn't know they were going to take a payment. I cancelled the policy. They took a payment of 390 out again 4 days later. I then cancelled my home insurance & car insurance. It took 7days to get my refund for my home insurance. Then I needed a premium paid letter, to prove I didn't owe anything to TD. They told me I would not receive the premium paid letter for 10 business days. They refused to email the premium paid letter to the new insurance company or myself. So I can not get insurance for 10 business days. This is why I left this company. You are just a dollar sign or a number to TD, and they do not care about you. I would use TD as last resort. Dealing with TD has been a nightmare!

There are much better companies than this. Too expensive not worth service.

My experience with TD insurance was extremely disappointing. We filed an insurance claim, only to be informed later that they wouldn't cover it. To make matters worse, they increased our insurance premium immediately after, which felt like a blatant money grab. When we tried to address the situation on the phone, the representative's unprofessional behavior included laughter, making it clear that they didn't take our concerns seriously. This type of customer treatment is completely unacceptable

They're incredibly rude. They speak as though they don't need your service. The customer service is horrible.

TD Insurance asked me to install a Security monitoring device on my car as my car is a high risk vehicle. They were going to reimburse cost of installation.
I told them I was planning to change car and would install it on the new car as I was buying newer version of same vehicle.
By the time I found a vehicle and changed, they canceled reimbursement option without informing me and now have played the game of making me pay for the device with the threat of otherwise increasing my premium.
TD is an UNETHICAL organization so be careful when you deal with them.

This is to let the world know that TD Insurance is a scam. I have been paying my premium regularly for many years and the very first time I have a claim due to a little damage to my car rear bumper has been a big issue in over two months now. Their approach is unprofessional and unbusiness like.

They are not reliable nor responsible. Don't expect any respect. They don't answer their phone and emails. They don't care about customers at all. When you need their support after paying lots of money monthly, they just leave you alone.

They don’t answer your call and want to do everything by apps! When you can’t do everything with the app then you are lost! Don’t deal with these people!

I am a TD client since 2013, recently my honda van got damaged in a recent hail in Calgary, Alberta. I filed the claim the next day, the advisor informed my car was a total loss, he was not too good with communication for a couple of weeks and then... he disappeared, for 2 months! I was calling their different numbers, sent hundreds of emails but got nothing for almost 60 days! I was only provided rental for only 1 week in this 2.5 months period of "no car". Eventually, someone got back to me to help and offered me $8500 for the van I bought in 2017 for $22,000! This vehicle was financed and I still have to pay $11,000 to the financial institution for this van. They aren't even giving any chance of negotiation. This is brutal and broke all my confidence in TD insurance... A big company with pathetic customer service.

I had to call twice on the same day, each call waited one hour until someone took my call. They said we already gave you an auto quote today, you will have to callback tomorrow to get a cancellation quote. This is a crazy service. I've been with TD over ten years and they are not cheap and this is the type of service I got. When I call tomorrow and once I know the exact amount to cancel that's what I will be doing. Representatives seem too lazy to provide you with more than a quote on the same call. Callback tomorrow in this day and age is unheard of! Take your business elsewhere, TD insurance doesn't deserve your money!