TD Insurance Auto Insurance Reviews

And I thought my TD Assurance story was over. In November I had given TD Assurance explicit written directions that they were not to renew my policy automatically and that I wanted a quote at the termination of the current policy so I could make a decision.
Last Wednesday although my policy was completely paid for TD attempted to put another payment through my bank account. Fortunately, there wasn't enough money in that particular account and the payment bounced. The bank (not TD) did charge me an NSF fee which they subsequently gave me back once I explained to them what had happened. Then on Friday, I got a notice from TD Assurance that they had auto-renewed my policy at a rate that was double what I had negotiated with the new company for exactly the same terms as my original policy.
WARNING - DO NOT GIVE TD ASSURANCE YOUR BANKING INFORMATION. SHOP AROUND FOR INSURANCE RATES. TD Assurance rates are usury.

Terminated my policy without notifying me. Later I find out they did it as they were not able to process payments on my card because my bank noticed some FRAUD transaction and cancelled the card. Received no phone, text or email regarding missing payments for four months. When I acted it was already too late. I offered to make any outstanding payment in full and requested to reinstate insurance.
Instead of helping out their customer, they flagged my account with non-payment' which is now impacting me every time I go to any insurance company. They did it purposely so that I go back to them, and take insurance at a revised rate which is 120 per month higher than what I was paying before. Another weirdest thing, I paid off everything I owed, they're not even ready to issue a letter note saying I do not OWE anything. I don't know how to defend my rights in this situation 'when they have full access to flag/destroy my record with whatever they want.

Something is wrong with this company. It's like they don't want to be in the insurance business anymore. I've been with them for over 20 years and will be moving all my business elsewhere.

Waited over an hour on the phone just to renew my home insurance in October. Will be finding someone else next year.

After they raised my auto-renewal premiums by 20% for no reason (20+ years accident-free), I shopped around and found another broker that was 60% less expensive. When trying to call them to let them know I won't be renewing, the phone system indicated a 1 to 2-hour wait just to talk to a rep.

TD Insurance is just a huge scam, PLEASE FINISH READING MY REAL PERSONAL STORY AS A NEW CUSTOMER, IT WILL 100% HELP YOU CHOOSE TO GO WITH THEM OR NOT. The only difference between it and a black shop on the street is they are bigger and have a longer wait time for you to get fed up and bare with the scam by force. Ever since I opened an account with TD Insurance as a customer, which I joined with my wife who has existing accounts with a car and home, I have to call three times and wait for 1.5hours each time to let their supervisor apply my deserved discounts that should be applied without calling, then after getting a mere 15% discount, then my wife begin to get letters from them every single month, simply with the title 'Change on your premiums' without telling us any details whatsoever in the letters, her premium before I even joined was around $1800, then after we called it applied a discount to $1500, we thought it finally over, then out of nowhere, she got the following letter a second month in notifying her new annual premium changed to little over $2000 all the sudden without us doing anything! Or being told by anything! What their customer service tells you or? I ended up losing more than what they promised to discount for. I'm regretting so much to switch from to TD.

Unprofessional service provided on many different levels including management! Incompetent staff who lack the knowledge to provide adequate reasoning for increasing premiums every year for the past 10 years! The company's culture is to train staff to not provide any customer service and to be extremely unprofessional and condescending! Next to impossible to get a hold of someone in the call center unless you are willing to be on the phone for hours listening to their hideous music while on hold! God forbid if you make a claim with them as they will make the process nothing but unbearable, complicated and inconvenient. Stay away from this poorly managed organization at all costs!

TD Insurance is a mere shell of their former excellence. Customer service is now terrible, phone calls go unanswered. My auto rates just increased by 20% for no reason. Three representatives gave me 3 different reasons for the increase. Obviously, just poor management or profit bumping. We have perfect driving records and claim-free. We’re switching to a better-managed carrier. Unfortunately, many others will probably do the same, leaving TD insurance with even fewer clients, and their rates will keep increasing.

TD is by far the worst insurance company. Extremely long waits over 2.5 hours if you are trying to reach out to customer service. If you are lucky enough to get connected (in case the call doesn't drop) the agents are rude and are not interested to listen to your concerns. TD make changes to your policy on their own and jack up your premium and start withdrawing money from your account without even informing you. Stay away from TD at all costs.

I was a customer of TD auto insurance in Kingston, Ontario, for one year with a new car. And most of this year is the pandemic year 2020, which means minimum driving. I just drove 3000km with no claims and no records of any kind. My reward for my good driving history is the increase of 20 dollars in my monthly payment during the renewal process. I asked them to rethink my rate, and they told me to cancel. And I did it immediately. It is frustrating that these companies rob us of high charges, and there is no one in Canada to protest it.

I had TD Auto insurance for 3 years now. Each year my rates went down. Not by much but down. Completely clean record. My insurance just renewed and my premium went up to $900. That's right!!! I went from $176 monthly to $246 monthly when it should have gone down. Their explanation was due to COVID. How is that my problem? Needless to say, I will be taking my business elsewhere!

Because of COVID 19 and the work from home policy, I took advantage of the COVID program for 4 months. After requesting to reinstate my insurance, they just increased my monthly payment by 35% of what I was paying before. No scruple! I have to wait until the end of my contract to move out. Stay away from them...