TD Insurance Auto Insurance Reviews

Customer service is great. Cortney is one of the best by far. She very kind, chill and answers any questions without talking over me. Overall phone experience with her is fantastic. Keep up the vibes, love it.

I've had a recent fault claim and they have been extra helpful with the process. Not only that, they added accident forgiveness to my policy because it wasn't offered to me the last time I spoke to an agent on the phone and I was eligible. Huge relief! Their claims department was also very prompt and easy to work with. Been with TD for over 10 years and have always been happy with them. Thank you TD.

I am in the process of a claim with TD right now and have to say my experience has been wonderful. They arranged for a tow truck and got me into a rental vehicle very quickly, made things as fast and painless as possible. I, really, get the feeling from all of the people I’ve dealt with that they are trying to help me as much as they can and care about me as an individual and not just as another number on their computer screen. My adjuster has responded quickly and clearly to all of my questions, emails and phone calls. I rated 4 stars for the money value only because I’m not sure on how my rates will increase once this claim is finished, that being said I’m paying 150 a month for insurance on an SUV as a young driver, that covers me for my rental vehicle, liability, tow truck, etc... I am very pleased with the customer service. 10/10 would recommend TD insurance for your automobile.

My policy ended with my insurance company, so I called around to different companies to find a lower rate and wasn't getting much luck. I decided to call and get a quote from TD not expecting anything better but I got lucky and the rep I got was very helpful from the jump. She spent an hour on the phone with me working to get me the best possible deal, she went into detail with the contents of the policy and confirmed everything with me. It was my first time renewing a policy, so I didn't know where to begin, she was extremely patient and understanding. It was a great feeling knowing I was talking to someone who had my best interest and wasn't looking to get me off the line. I didn't read the reviews before I called but I can only hope for someone like her every time I call customer service.

Bravo TD Auto Insurance! I was on a side street, and a car hit me on the right side of my car and drove off. I provided the licence plate to the representative, and within 2 days, I received a call from TD stating they had found the driver and provided me with details to have the front right side of my car repaired. TD followed up with me at before I dropped off the car and the following pick-up. I recommend TD insurance to anyone who is looking for quick, professional services, without long call wait-times and helpful services!

In the summer of 2016, my car was hit while parked in the lot for my apartment complex. The vehicle left the scene, but a witness in my building was able to identify it at the time and the vehicle returned nearby where I was able to get pictures, show the police and file a full report. The claim went off so smoothly to the point I could barely believe it. I was deemed not at fault, had a very nice rental vehicle (covered) for the three weeks my car was being worked on (considerable damage to the rear of the car). The only complaint I had was there were some delays and those were not communicated to me and I had to keep calling back to ask why it still wasn't ready. The adjuster was friendly, everyone I interacted with was friendly, and at the end of the day, I didn't pay a penny. Very happy with the experience and the quality of work.

I've been with TD for about 3 years now. They have some of the best customer service. However they have recently increased my premiums by about $1000. Had to move to another company as a result. I will miss their customer service.

I am surprised with some of the negative reviews about TD. I have been with them since 2011. They are very efficient and provide competitive rates. Had an accident, with which they dealt in a very hassle-free manner.

I compared many rates but TD Insurance had the lowest one for my age and driving experience. All other providers were significantly more expensive. Their callcenter folks are quite knowledgable and explained me all the coverage details.
I also had some claim experience with them when that old gentlemen T-boned my car in the downtown of Toronto. TD Insurance agent was not very helpful on the phone, but the whole claim process went quite smooth: I got comparable rental car for 4 weeks until my car was fixed. My rates did not go up since I was not at fault. So I am quite happy with TD Insurance so far. Meanwhile their rates started climbing a bit every year though...

Very satisified with the way they handle phone call and listen to the the client